Norton Internet Security / Norton AntiVirus

[milapv]

Symantec,

Installing that update cause a lot of problems for my business yesterday. 3 of my machines crashed and we could not figure out what was causing the problem. Lost productivity for a full day and had to spend $350 for a tech to come in and attempt to fix the problem. Eventually he uninstalled Norton IS 2011 and things went to sort of normal.

Is Norton planning a compensation scheme for their customers who incurred financial loss due to this problem ?

[yank Trojan Terminator]

Hi milapv,

Sorry to hear about your lose of productivity, and as just a volunteer on this board I have can not do anything about compensation - someone who actually works for Symantec will have to address that.

Does the following link apply to your case?

http://community.norton.com/t5/Norton-Internet-Security-Norton/Potential-bluescreen-after-applying-J...

As you can see Symantec was right on top of it and a fix was issued within 12 hours - which is really lightening fast for all the work that goes into such a fix.