03-29-2012 05:37 PM
Let me start by saying I am not using Norton products - yet - - but I'm about to fix that.
I got a nasty infection of the zeroaccess trojan on my computer. I was using a competitor's antivirus (the one that starts with "M"). It detected the problem and said it removed it, but my computer was clearly still infected. Most of my Internet searches were being redirected to suspicious sites. My antivirus popped up another notice saying it had removed the infection again and that my computer was secure, but the symptoms were still there. Over the next few hours it said the same thing almost a dozen times while I was desperately trying to find a solution. I unplugged the computer from the Internet, rebooted, and ran a full scan. It came up clean. Plugged in the Internet connection - still infected. I installed the free antivirus package (from the big M), ran a scan and it said my computer was secure. I ran the free scan from the one that starts with T. It too said all was OK. The trojan was still wreaking havoc on my PC.
Getting scared now. I went to my Wife's PC and got on the website for the competitor's antivirus package. They had a technical article that advised me to use recovery console from my Winmdows install disk to replace the MBR. I held my breath and tried it. Unfortunately, the infection remained.
Then I discovered much more information on the Symantec website. I found the removal tool called FixZeroAccess.exe. I was suspicious. Can it really be free even though I am not using their product? I read the instructions, downloaded it, ran it, and in less than 5 minutes it nailed the problem and returned my computer to normal.
Thanks, guys!!! That's the way to do it!! I'll be spending time on your website tonight to decide which of your products will be best for me.
Thanks for a job well done- and thank you for making the solution available.
03-29-2012 06:46 PM
Glad to hear you found a solution to your problem and you are thinking of joining the Norton family.
Be sure to keep coming here for any questions you may have.