Norton Internet Security / Norton AntiVirus

[g_cafe_c]

Remember a few days ago LiveUpdates were failing for many of us for both Norton Internet Security and Norton 360.  Symantec fixed the problem, and now everyday, the LiveUpdates have been LARGE, definitely larger than usual.  I find, like every 16 or so hours, a LiveUpdate session gives ~9 to 11 MB, EVERYDAY.   Sizes used to be only about 3 or 4 MB per day.

[bgc99]

Does it show the size in the history somewhere or are you running LU manually to see the size?

[g_cafe_c]

... By manually clicking on the Run LiveUpdate link on the front NIS interface.  Notification information then is displayed, the second line showing the size of total updates for the current LiveUpdate session.

[huwyngr Norton Fighter]

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g_cafe_c wrote:

... By manually clicking on the Run LiveUpdate link on the front NIS interface.  Notification information then is displayed, the second line showing the size of total updates for the current LiveUpdate session.

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What version ID of NIS are you running? I'm running 19.5.0.145 and the only thing that happens if I click on the Run LiveUpdate Link on the main GUI is that it runs the Liveupdate. If there are files to download I see the size during the download but not otherwise. I don't see a second line with a total for all the updates.

Is that what you mean?

[needhelp2234 Contributor]

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huwyngr wrote:

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g_cafe_c wrote:

... By manually clicking on the Run LiveUpdate link on the front NIS interface.  Notification information then is displayed, the second line showing the size of total updates for the current LiveUpdate session.

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What version ID of NIS are you running? I'm running 19.5.0.145 and the only thing that happens if I click on the Run LiveUpdate Link on the main GUI is that it runs the Liveupdate. If there are files to download I see the size during the download but not otherwise. I don't see a second line with a total for all the updates.

Is that what you mean?

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If you click on "Live Update" the size of the update displays on the line that say "Download updates."  Usually it flashes by so quick unless a. the file size is huge or b. your connection is slow.

[g_cafe_c]

(How do you unhighlight a message after you highlight it?  I wanted to copy the message and then paste, NOT keep the whole message a different color.)

Yes, that is what I see (referring to the second line showing size of currently downloading liveupdates).

The LiveUpdate interface shows these three separate lines:

• Checking For Updates - indicates progress in this operation.
• Downloading Updates - shows the total size of all expected set of updates and indicates amount of download progress.
• Processing Updates  - Shows how many items of the set are being installed, and then these numbers not displaying during further processing; occasionally an update will fail to be installed and a failure notice is shown after finishing this process session.

[NIS 2011, version 18.7...]

[huwyngr Norton Fighter]

gcc

OK that's what I see during a download but I thought you were saying that you saw figures in say a popup or if you right mouse clicked on the LiveUpdate link.

Multiple downloads like that often mean an incomplete or corrupted install and one thing to try is a reinstall after uninstalling and cleaning up. The simplest way would be the newer Norton Remove & Reninstall Tool:

Here is a link to the new Norton Remove & Reinstall tool that, like the older Norton Removal Tool removes most Norton Products from your system, but the newer tool uninstalls the Norton products from your computer and reinstalls the latest version of your Norton security product.

If you already have the latest version of Norton AntiVirus, Norton Internet Security, or Norton 360, the Norton Remove & Reinstall tool reinstalls the same version of the Norton security product on your computer.

Note that it does not reinstall other Norton products you may have installed -- that you have to do manually and we can point you to the download point for the current versions.

You may pefer to wait on to see what others suggest ....

Please let us know how you get on or if you have any queries ....

[g_cafe_c]

Last LiveUpdate was done 17 hours ago. Trying a new LiveUpdate session, NOW.

251.64 MB total size downloading, for 5 items.
Maybe the large sizes I have been finding are normal, but this is now late Saturday
for this current smaller size.  Note, the larger sized LiveUpdates were happening both on my copy of Norton Internet Security and on Norton 360, each on SEPARATE computers.

[needhelp2234 Contributor]

My update size is rarely more than 1-2mb large.  Let the large files download and see will the size shrink in the future.

Perhaps you are getting the latest 19.5 patch/fix.

[g_cafe_c]

needhelp2234 wonders about version discussed:

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My update size is rarely more than 1-2mb large.  Let the large files download and see will the size shrink in the future.

Perhaps you are getting the latest 19.5 patch/fix.

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Nope.  NIS version 18.7 (year issue 2011) on the Windows XP machine.  Also, some big download LiveUpdates still happening with Norton 360 version 5.2.0.13 on the Windows Vista machine.