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ecu3270
Posts: 1
Registered: ‎05-29-2008

Live Update Errors

I'm having an issue with Live Update lately. The updates are taking much longer than usual and it won't complete. I'm getting this message:

 

Installing Firewall Program Updates (1 of 1), errors occured during update.

Installation failed, error summary...

LU1801: Live Update was cancelled. You should run Live Update again later to retrieve any available updates.

Live Update session is complete.

 

Every time I run it, I get the same message, and it says updates needed and Fix Now, specifically Protection Updates and Spyware Definitions. I have searched fixes for the "LU1801 error" and neither option has worked. Any suggestions?

Tony_Weiss
Posts: 7,919
Topics: 555
Kudos: 1,989
Solutions: 305
Registered: ‎04-07-2008

Re: Live Update Errors

You may want to try downloading the updates with intelligent updater (link below) and seeing this resolves the problem.

 

http://www.symantec.com/avcenter/defs.download.html

 

Please let me know if this does not help. Thanks! 

Tony Weiss
Norton Forums Global Community Manager
Symantec Corporation