Norton Internet Security / Norton AntiVirus

[burmap]

Hope someone can help.  It would at least be good to know if someone else has exeperiened this.

I Have Internet Sercurity 2007 version 10.3.0.12.  I manually start Live Update (that is another story),

but this problem occures  when Norton starts the  Live Update automatically also.  What happens is:

When the software starts determining the update status, it runs for about 13 minutes with the only

thing running is the "LiveUpdate Engine COM Module".  During that time, it sounds like the hard

drive is about to  fall to pieces.

I just don't think this should be happening.  If so, I have consider some other protection.

Thanks for any thoughts,

Bill 

[MelodicWynd]

hi burmap - i haven't seen this problem and by the sounds of it there is definintely something amiss. i believe that 2008 uses a new LiveUpdate engine, and i'd probably recommend updating to that to see if the problem persists (its free with a valid subscription and can be downloaded here).

if that doesn't do the trick or you are not inclined to update, can you confirm your OS and Service Pack? also, are your virus definitions being updated regularly (either through automatic or manual LiveUpdate)? finally, have you encountered any other applications that "grind" your hdd?

mel

edited to repair link to 2008 

Message Edited by MelodicWynd on 04-29-2008 07:33 AM

[burmap]

Thanks for the response Mel,

I'm using XP Home and although I don't know what service pack, I Know it's the best you can do.  I get windows

updates regularly, and also Norton.  Norton is the only thing that hits my HD so hard.  I think this problem

started when I renewed Norton In Jan this year.

Bill 

[MelodicWynd]

hiya Bill - if you pull up the task manager the next time it happens (press CTL-ALT-DEL and click on hte Processes tab of the Windows Task manager), you can look for the process that has high CPU utilization - that would be good to know. also, any luck with going to 2008 - we're you able to find it okay?

mel 

[Floridauser]

Have had the same problem on our computers running XP PRO 2002 Service Pack 2 since we upgraded from NIS 2006 to NIS 2007 some months ago.  Haven't timed it but when bringing up the computers each day from cold boot or hibernation, the disk I/O LED stays solid for an extended number of minutes and other applications are slow or non-responsive.  When I run the Process Explorer software (obtained from Microsoft.com in a previous virus removal effort) which shows more detail and gives more control than Ctrl Alt Del, it shows that the applications running are Norton, e.g., LiveUpate Engine COM module and LUCOMS.  Have the Symantec LiveUpdate conrol panel configured to check every 24 hours and to use interactive mode in an attempt to control when LiveUpdate runs, however, it appears that the slowdown occurs when Symantec is checking for the availability of updates, not when downloading and installing them during the interactive process which just takes a couple of minutes.  Note: Have a 5-7 mb confirmed bandwidth for Intenet access so that is not a bottleneck.

Any solutions short of changing software packages would be welcome.

Thanks,

Janet

[MelodicWynd]

hi Janet - i think there was a problem with LU in 2007 that prevented automatic LU from being shut down, even when disabled. try upgrading to 2008 and see if the problem persists (its free with a valid subscription).

mel

edited to repair link to 2008 

Message Edited by MelodicWynd on 04-29-2008 07:33 AM

[burmap]

Janet and Mel,

I use "Process Explorer" a freebie package that seems to work well.  I find that with that, I can suspend

AluSchedulerSve.exe and keep things from starting.  The Disk time is used during processing update

list and not down loading and installing.  I forget the name of the process that is running, but it is essentially

the one that controlls the live update.  Nothing else is running.

I think I'll have to get 2008, although, I don't know how it will work and how long it will work with XP Home.

Bill 

[MelodicWynd]

hi Bill - automatic live update scheduler service is spinning everything up - definitely not right. think we're going to need some SYMC help to crack that one, as i can't imagine what would hang that one... on the question of 2008, it will work fine with XP home and is, i believe, smaller and lighter as a footprint than 2007.

mel 

[burmap]

Well,

I downloaded Internet Sec 2008.  It seems to be working, but I have not tried to update yet.  I am

dissapointed, however, because it still ignores my request to manually update, and starts all these call back

modules.  I think they have slightly different names, and are more varied, but they are still running.  I don't

think the update is completed, but these modules are doing something! 

The next step is to try a update.

Bill 

[matt_phillips]

Hello Bill,

Thanks for posting the update. If you are still running Process Explorer, can you confirm that the situation occurs primarily during resuming from suspend or hibernate mode and what processes they are?

Matt