03-16-2011 04:28 PM
NIS 2011 18.104.22.168
xp pro sp 3
web definitions failed to install
live update did not fix
Hi floplot, Even with a Reboot Now their working again..Gorpy1
03-16-2011 03:39 PM
I run on Windows XP. I have installed Windows XP Service Pack 3 since it came out. I do all the updates monthly. The last update from Microsoft for was an Update for Windows XP and two Security Update for Windows XP. These were all downloaded and installed on 3/16/11. I also run Microsoft Office Professional Edition 2003 and install all its updates. On the same day, I installed an update that Microsoft said was critical for Windows Live Upload Tool and the Microsoft Silverlight Update.
My NIS is the 2011 version. I checked with Norton's website and the system told me I had the latest version.
The screen shots of the error will go attached to this email as images on Word. The first slide should be the second and the second should be the first in the right sequence. Your system will not allow me to attach a Word document with images. I am unable to help you with this. I tried RTX, but your system rejects it.
Please let me know if this helped and when the issue will be resolved. My concern is mainly that I am unable to tell if the rest of the firewall and protections are working when there's a big red X on the little icon that is always on top.
03-16-2011 04:19 PM
There seems to be a problem again. There is another large thread about this. I am getting the same error now also
Success always occurs in private and failure in full view.
03-16-2011 04:35 PM - edited 03-16-2011 04:36 PM
I did a quick check and while my XP Pro system is recieving the updates without a problem; I am now recieving reports that other systems are not. The systems now reporting this issue seem to be those that did not experience it last week; I am quite sure that the Symantec crew is hard at work trying to fix this issue please be patient while they work to correct the issue.
Please state whether or not your system was affected by this issue last week this may be of some help to Symantec as they work to correct this issue.
03-16-2011 04:26 PM
I have the error lots of other people are writing about. I don't understand any of the "solutions". I bought Norton because I don't understand the techy stuff - so if the techy protective stuff goes wrong - I'm basically stuck.
Is there any kind of link I can click on that will activate something to automatically fix whatever the problem is?
Also, is it really dangerous for me to be using my computer right now?
Hoping to hear something ... :-)
03-16-2011 04:33 PM
Welcome to the Norton Community!! :)
You're still protected by your Norton product. I did a quick check and while my XP Pro system is recieving the updates without a problem; I am now recieving reports that other systems are not. The systems now reporting this issue seem to be those that did not experience it last week; I am quite sure that the Symantec crew is hard at work trying to fix this issue please be patient while they work to correct the issue.