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AllenM
Posts: 10,222
Topics: 221
Kudos: 2,151
Solutions: 377
Registered: ‎12-14-2008

Re: Lost online identity vault

Hi cdwillison,

 

Thanks very much for the update.

 

I've been using the onlne ID safe since 2012 came out and apart from the one period I mentioned earlier with the routing problem on the internet I have not had any issues with it.

 

I believe that something happened the first time you tried to set this up that resulted in the data becoming corrupted in route to the Symantec server. This is not something that I would expect to repeat itself.

 

So hopefully you won't have any further problems.

 

As you might expect I would always recommend doing periodic backups of your ID safe such as when you add several new logins or change existing ones. Given the importance of the data contained therein, this is always a good precaution to take no matter how good the ID safe feature is.

 

Happy Holidays to you as well. :smileyhappy:

Allen

Windows 7 Ultimate SP 1, 32 bit, 4 GB * NIS 2012 (19.8.0.14) * Ghost 15 * IE 9, Firefox, Safari.
Test laptop with W7 Home Premium 64 bit * NIS 2012 (19.8.0.14)
Contributor
cdwillison
Posts: 10
Registered: ‎12-18-2011

Re: Lost online identity vault

Hi Allen,

unfortunately it is time for me to dig out this old thread again :smileytongue: Yep, it is just happening again. Until now everything worked fine, having the vault online and working off it both on the desktop and laptop.

This morning when I wanted to log into the Identity safe in the browser, it asked me to log into my Norton account, which it does from time to time without a problem. But today it will not accept my login. It just won't! So, I went online i.e. via url onto the account.norton webiste and logged in. With the correct and exactly the same credentials I was trying to log into the Norton account part of the Online Identity Safe before. How can that be?! :smileyfrustrated: 

To summarize: I am logged into my NortonAccount on the web. I am logged into my Identity Safe online vault (https://identitysafe.norton.com/home) on the web, all passwords are there. But I cannot log into my Identity Safe via my Norton account on my desktop application.

What is going on?

Thanks for your help!

yank
Posts: 9,410
Kudos: 2,030
Solutions: 471
Registered: ‎12-02-2009

Re: Lost online identity vault

@ cdwillison,

 

I have duplicated this problem on my system also.

 

I have reported it to Norton in hopes of clarifiaction.

 

 

AllenM
Posts: 10,222
Topics: 221
Kudos: 2,151
Solutions: 377
Registered: ‎12-14-2008

Re: Lost online identity vault

Hi cdwillison,

 

I am also seeing the same problem. In my case the problem appeared after the live update which required a restart.

 

We will keep you posted on status as we work with Symantec.

 

Best wishes.

Allen

Windows 7 Ultimate SP 1, 32 bit, 4 GB * NIS 2012 (19.8.0.14) * Ghost 15 * IE 9, Firefox, Safari.
Test laptop with W7 Home Premium 64 bit * NIS 2012 (19.8.0.14)
Contributor
cdwillison
Posts: 10
Registered: ‎12-18-2011

Re: Lost online identity vault

Thanks to the both of you for your quick answers. So, I will wait patiently.

Visitor
rallybas
Posts: 4
Registered: ‎01-24-2012

Re: Lost online identity vault

I am having the same problem.  Can login to portal but through my desktop.  Please let me now status as well.

Regular Visitor
rlw047
Posts: 1
Registered: ‎01-24-2012

Re: Lost online identity vault

[ Edited ]

Deleted by poster.

AllenM
Posts: 10,222
Topics: 221
Kudos: 2,151
Solutions: 377
Registered: ‎12-14-2008

Re: Lost online identity vault

Hi Folks,

 

This problem has been reproduced and is being worked on by Symantec. Please see the following thread.

 

http://community.norton.com/t5/Norton-Internet-Security-Norton/Unable-to-use-Identity-Safe-from-brow...

 

Hopefully we will have resolution soon.

 

Best wishes.

Allen

 

Windows 7 Ultimate SP 1, 32 bit, 4 GB * NIS 2012 (19.8.0.14) * Ghost 15 * IE 9, Firefox, Safari.
Test laptop with W7 Home Premium 64 bit * NIS 2012 (19.8.0.14)
AllenM
Posts: 10,222
Topics: 221
Kudos: 2,151
Solutions: 377
Registered: ‎12-14-2008

Re: Lost online identity vault

Hi Folks,

 

As indicated in the following post, this latest issue should be resolved now.

 

http://community.norton.com/t5/Norton-Internet-Security-Norton/Unable-to-use-Identity-Safe-from-brow...

 

Best wishes.

Allen

 

Windows 7 Ultimate SP 1, 32 bit, 4 GB * NIS 2012 (19.8.0.14) * Ghost 15 * IE 9, Firefox, Safari.
Test laptop with W7 Home Premium 64 bit * NIS 2012 (19.8.0.14)