Norton Internet Security / Norton AntiVirus

[BEARlyworking]

Greetings,

I installed Norton Internet Security 2012 today (replacing an older version of Norton 360).  It seems my old copy of MS Works (version 4.5?) was removed from my computer.  I don't see anything in the quarantine folder or the history that states the file has been removed, but it is no longer on my computer.

Any ideas?

Thanks.

[Carlos_Linares]

Does this happen after running LiveUpdate to get the latest SONAR defs?  Can you please post a screenshot of the lgos showing the conviction?

[Sagar_S]

Hi Bearly working,

Have you created a system restore earlier?

If so try to restore your sytem to the earlier date of your new installation.

This may fix the issue.

Thank you,

Sagar

[crisoco8722]

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BEARlyworking wrote:

MSWorks deleted by Norton IS Sonar?

It seems my old copy of MS Works (version 4.5?) was removed from my computer.  I don't see anything in the quarantine folder or the history that states the file has been removed, but it is no longer on my computer.

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Perhaps you will never get to the bottom of this if there is nothing in the quarantine folder. Are you sure it wasn't Windows that removed it? Sometimes Windows 7 has a habit of not loading older programs that it feels may not be compatible with its newer operating system.

To prevent the possibility ot this from happening again I would suggest changing the Norton Real Time Protection setting Remove Risks Automatically to Ask Me and adding an exclusion to Sonar before you try to re-instate MS Works.

Restoring Windows to a previous state seems a bit drastic to me. Can you not just simply re-install MS Works or do you not have the install or backup any longer?

[crisoco8722]

You didn't say what operating system you were running but I checked the Microsoft compatibilty web site and Microsoft Works below version 2006 is officially not compatible with Windows 7 and is being phased out in favour of Microsoft Office Starter & Basic Editions, so it looks highly likely but not certain that it is Windows and not Norton that has deleted it.