05-13-2011 08:27 AM - last edited on 05-13-2011 01:32 PM by shannons
WE are having the same issue. Our IT dept has been working with Norton Technical Support for over a month now trying to resolve this issue but still no resolution. We are losing so many sales that it is getting to the point where we are considering legal action. Our website is www.motogolf.com and safe web says it is safe, however, potential customers are getting a malicious cookie alert when they click on our site through google, yahoo, and any other search engines. Not only are we losing sales but we are paying for clicks through search engine ads and the customers are not able to get on our website due to the gliche in Norton's software. Can you anyone please help? Thank you!
[edit: Clarified subject.]
05-13-2011 11:16 AM
I don't know if this may be causing the issue, but upon checking your source code I noticed line 717. It appears that you have a legacy (older) urchin tracking code. Perhaps you could run that by your IT department and see if an update is in order.
Just a thought.
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05-13-2011 11:17 AM - edited 05-13-2011 12:01 PM
If visitors can reach your site safely by entering the URL directly into their browsers, but are redirected to malware when using a search engine result link, the problem most likely lies with your site, and not with a glitch in Norton's software. This sounds like your site may have been compromised, possibly with an .htaccess hack. The attack against visitors only launches when there is a referrer, such as a search engine site. See the following for more information on what might be going on: