Norton Internet Security / Norton AntiVirus

[Floating_Red]

That Online Scan will only Detect that Internet Threat on your computer.

[Dr_Frank]

Safe!!??  Lol, not safe, but I think I killed it!  Only time will tell......  :)

[bwalk_78]

I tried the online scan, but it never finished. It just keeps asking me if I want to install the detection tools. I click install and 20 minutes later it asks again, but never scans anything. I guess that isn't gonna do it. Does anyone know a name for this issue or for this collection of issues, I should say. I don't know what to do. Someone on yahoo answer seems to think it is a worm, but everybody just sees the part about the blue screen and forgets about the part where it is a fake alert and I can exit it using f4. I am at a loss for what to do. I am usually pretty good at figurung out how to cure our little ailments here, but this one has me stumped.

[bwalk_78]

Hey Doc! Sorry I butted in on your thread and kinda took over. I saw the subject and hoped someone here could help me out. Please forgive me for my rudeness. No harm intended.

[Stu]

Hi bwalk

I guess the virus is still alive?

have you been able to send a sample to Symantec? That way Symantec can take care of things

[bwalk_78]

yep - alive and well, unfortunately. I think it is affecting other things too now, but not sure. Could just be too much in my system. Anyhow... I have no idea how to send a sample and with my subscription being out, don't know if they will help me. I have tried all that has been offered, with no luck.

[Stu]

If you have a sample you would be able to send it to Malware Submission

Besides that have you tries SuperAntspyware or Malwarebytes?

A lot of people were helped out that way 

[bwalk_78]

I saw the malwarebytes thing in another thread I was browsing and followed it to see but it said somthing about paying so I left. I have no spare funds at all right now so I didn't try it. Does it have a trial period or did I miss something?

[bwalk_78]

O! And how do I send a sample? How do I get one, I guess is the first question.

[NateR]

Any files that you believe may be malicious can be submitted through the following link.  You will simply want to select the file(s) to be submitted and you will get an email response in return with a submission tracking number.  If the files are indeed malicious, the auto scanners from the submission process will email you telling you they're bad.

https://submit.symantec.com/websubmit/retail.cgi