09-16-2008 01:06 AM
I cannot change any settings in Norton Anti-Virus 2009, I get a message "You need to be an administrator to perform this action".
Customer support has discovered that this happens when you are logged in as a domain user with admin rights.
My question is when will this be fixed?
Solved! Go to Solution.
09-16-2008 02:01 AM
Its not a bug...in my opinion its the correct solution how to resolve settings changes in Norton products by unauthorized persons, which dont have admin account/ admin rights without password protection..for example by children, employees
i hope, it will not fixed :) sorry :)
09-16-2008 02:10 AM - edited 09-16-2008 02:23 AM
09-16-2008 02:50 AM
hm, sorry, i read only the title :)
have you tried unnistall NAV by Norton removal tool and then reinstall NAV? try it...maybe resolve your problem
09-16-2008 03:50 AM
No I haven't tried that, I did a fresh install, Norton has never previously been installed on my machine.
In any event the customer support representative confirmed this to be a bug, so my question is: what can we expect this bug to be fixed?
09-16-2008 05:12 AM - edited 09-16-2008 05:16 AM
pls, write, what version of Windows you have...
and have you another security software installed?
reinstall is sometimes the only way how to resolve some problems...i had a problem with Norton Ghost 14...it didnt find my hdd...Symantec support didnt help...i reinstalled and now i have no problems
NAV 2009 is young product...not all bugs are known today...
wait for a symantec employee...he will help you...i hope
09-16-2008 05:18 AM
09-20-2008 08:24 AM
I am trying to recreate this problem without much success. I am not sure what "domain user with admin rights" means.
Could you provide a little more info?
What OS are you using?
What is your definition of "domain user with admin rights"?
As I learn more about the problem I may ask for more info.
Senior Software Engineer
09-21-2008 11:27 AM
The mentioned problem occurs on pcs running Vista with UAC enabled. The machine is part of a domain and the user that is logged-in is a domain user that has been granted local administrator rights through being member of the administrators group on the machine.
Under these circumstances the settings of Norton Anti-Virus can only be changed if you disable UAC (which unfortunately requires a restart of your machine).