Message: "You need to be an administrator to perform this action"

pawaw · ‎09-16-2008

I cannot change any settings in Norton Anti-Virus 2009, I get a message "You need to be an administrator to perform this action".

Customer support has discovered that this happens when you are logged in as a domain user with admin rights.

My question is when will this be fixed?

SaLaDiN · ‎05-31-2008

Its not a bug...in my opinion its the correct solution how to resolve settings changes in Norton products by unauthorized persons, which dont have admin account/ admin rights without password protection..for example by children, employees

i hope, it will not fixed :) sorry :)

pawaw · ‎09-16-2008

As mentioned in the orginal post I am indeed an administrator on my pc, so not being able to change my settings is frustrating.

Message Edited by pawaw on 09-16-2008 11:23 AM

SaLaDiN · ‎05-31-2008

hm, sorry, i read only the title :)

have you tried unnistall NAV by Norton removal tool and then reinstall NAV? try it...maybe resolve your problem

pawaw · ‎09-16-2008

No I haven't tried that, I did a fresh install, Norton has never previously been installed on my machine.

In any event the customer support representative confirmed this to be a bug, so my question is: what can we expect this bug to be fixed?

SaLaDiN · ‎05-31-2008

pls, write, what version of Windows you have...

and have you another security software installed?

reinstall is sometimes the only way how to resolve some problems...i had a problem with Norton Ghost 14...it didnt find my hdd...Symantec support didnt help...i reinstalled and now i have no problems

NAV 2009 is young product...not all bugs are known today...

wait for a symantec employee...he will help you...i hope

Message Edited by SaLaDiN on 09-16-2008 05:16 AM

pawaw · ‎09-16-2008

The bug is real, the helpful representative from Symantec customer support acknowledged this. I just want to know when it will be fixed.

kmattsen · ‎04-08-2008

I am trying to recreate this problem without much success. I am not sure what "domain user with admin rights" means.

Could you provide a little more info?

What OS are you using?

What is your definition of "domain user with admin rights"?

As I learn more about the problem I may ask for more info.

Thanks!

Ken Mattsen

Senior Software Engineer

Symantec, Corp

pawaw · ‎09-16-2008

Hi Ken,

The mentioned problem occurs on pcs running Vista with UAC enabled. The machine is part of a domain and the user that is logged-in is a domain user that has been granted local administrator rights through being member of the administrators group on the machine.

Under these circumstances the settings of Norton Anti-Virus can only be changed if you disable UAC (which unfortunately requires a restart of your machine).