02-22-2012 10:59 AM
Hello gleasonll and welcome to the Community. I think the easiest way would be to use the On-Line Chat feature. Just contact them, tell them what you need to do and they should be able to reset your user license for you. Most of the feedback has been positive and quick. Come back and let us know if they could help.
02-22-2012 11:57 AM
If you tell us which version of NIS you have on your old laptop, we can give you the more current link. Also, if the new laptop came pre-installed with some security program, you will have to remove the pre-installed security program thoroughly unless it is the same one you want to install into your new laptop. Please come back and let us know what pre-installed security program is installed in your new computer. You will have to use the control panel method and the use of the other company's removal tool before installing NIS to your new laptop. Thanks.
Success always occurs in private and failure in full view.
02-22-2012 06:10 PM
Glad to be of help and also glad the On-Line Chat link could help you get your problem solved. Thank you also for coming back and marking your post as solved.