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Contributor
schen60
Posts: 15
Registered: ‎08-31-2012
Accepted Solution

Multiple Trojan Viruses

Norton keeps detecting and deleting these viruses but they still keep coming back.

Trojan.Gen.2 80000064.@

Trojan.Zeroaccess.B 80000000.@

Trojan.Gen.2 000000cb.@

Trojan.Gen.2 00000004.@

Trojan.Gen.2 80000032.@

 

Can anyone please help

Contributor
schen60
Posts: 15
Registered: ‎08-31-2012

Re: Multiple Trojan Viruses

It has been almost 24 hours and no one has replied. I notice that alot of other people seem to have the same problem as me. Is it alright if I follow their threads as well?

 

Anyway, I'm also going to use this chance to add some more information.

I use Windows 7 64-bit

The viruses keep appearing in my $Recycle.Bin

Regular Visitor
jayaharan
Posts: 8
Registered: ‎09-01-2012

Re: Multiple Trojan Viruses

Same exact problem here...please help....

SendOfJive
Posts: 9,893
Kudos: 4,189
Solutions: 706
Registered: ‎02-07-2009

Re: Multiple Trojan Viruses

Please do not follow instructions given to other users.  The steps are tailored for individual machines and using them on a different system can cause damage.  Post your issue in your own thread and wait for a response.  Bumping your thread will cause further delays, as the requests for help are taken in the order received - which means the oldest at the bottom are responded to first.

 

Bot Obliterator
Quads
Posts: 13,250
Registered: ‎07-21-2008

Re: Multiple Trojan Viruses

[ Edited ]

schen60 wrote:

It has been almost 24 hours and no one has replied. I notice that alot of other people seem to have the same problem as me. Is it alright if I follow their threads as well?

 

Anyway, I'm also going to use this chance to add some more information.

I use Windows 7 64-bit

The viruses keep appearing in my $Recycle.Bin


ANY other user other than the thread starter is not to use any instructions, scripts or proceedures,  The work though in cleaning a system is individual and only for that system due to a number of factors.

 

Unfortunately, with the amount of threads means the waiting time is longer, Norton continually Blocking files won't hurt your system but is is just annoying, Please wait and be patient.   I am  trying to keep up, spending hours here to script and clean machines on a first come/first served basis. If you or someone adds to your thread It will be pushed back in line due to the new update.  I use the boards in reverse to what is seen

 

Please do not run any tools unless instructed to do so. 

  • We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability. Do as the instructions ask nothing extra or run things twice
  • If I ask a Question just answer it, don't run anything unless it states.
  • Major steps used:

1. Find

2. Break

3. Destroy

4. Cleanup  (including system as a whole)

 

Please read every post completely before doing anything. 

  • Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.

 

  • Logs from malware removal programs (OTL is one of them) can take some time to analyze. I need you to be patient while I analyze any logs you post. Please remember, I am a volunteer, and I do have a life outside of these forum, (sometimes :smileylol:)

  • Attention to detail is important! Since I cannot see or directly interact with your computer I am dependent on you to "be my eyes" and provide as much information as you can regarding the current state of your computer.

 

Download these 2 programs to you desktop ready just in case after the break you have no Internet  Don't run them yet

 

http://www.bleepingcomputer.com/download/farbar-service-scanner/

 

http://www.bleepingcomputer.com/download/combofix/

 

 

And yes for users reading I Infected my system with this variant and watched what happened during and after the break.

 

Quads

 

Contributor
schen60
Posts: 15
Registered: ‎08-31-2012

Re: Multiple Trojan Viruses

Hi, thank you very much for replying and helping me with this problem. I have downloaded both programs to my desktops and await for the next step. On another note, Norton is no longer detecting any of the viruses now. I don't think I did anything to cause this, but I'm a bit worried what this means.

Bot Obliterator
Quads
Posts: 13,250
Registered: ‎07-21-2008

Re: Multiple Trojan Viruses

Download the 2 attached .txt files, and remove the .txt extension so that you have the files end in .reg (ZAFix1.reg) etc.

 

Then click to run the files and then the system should ask if you want the data added to the registry, answer = yes.  A cofirmation message should them appear saying that the data has been added..

 

The other way is to right click the files and choose "Open With" from the menu, and you should see Registry Editor as an option to choose.

 

For me this repaired the 2 Windows registry keys in question.  So then I could after deal with the rest and also repair broken services.

 

Quads

Contributor
schen60
Posts: 15
Registered: ‎08-31-2012

Re: Multiple Trojan Viruses

Ok, I have download and installed them.

 

Bot Obliterator
Quads
Posts: 13,250
Registered: ‎07-21-2008

Re: Multiple Trojan Viruses

Run FSS.exe, Tick all the boxes before running the scan and post back a log.

 

Quads

Contributor
schen60
Posts: 15
Registered: ‎08-31-2012

Re: Multiple Trojan Viruses

Alright, here it is.