04-14-2010 07:25 PM
I purchased Norton Internet Security 2007 It is current. The license (protection) I got with it is for up to 3 PCs. I now have a netbook. I want to put the Norton I have on it. My subscription for this is still good for over 500 days. Am I going to have to pay for this one or is this one covered with the subscription I have? Hope someone understands this. Also, If I can use the one I have, The netbook already has Norton 2003 on it bit it is expired. Will the NIS2007 write over the older version or remove it when the newer version is being installed?
04-14-2010 09:25 PM - edited 04-14-2010 10:03 PM
Welcome to the forum. In short, yes this license will cover your new netbook as long as this is in the same household as your other computer and will use up the second of the three licenses you are allowed. This will still leave one more you can use in the future if you add another computer.
The main thing I want to mention is that NIS 2007 is way out of date and you really should upgrade to the latest. Norton 2003 (and I assume you mean NIS 2003 or something else?) is even more out of date.
If your subscription is current (which it certainly sounds like it is) you are entitled to the latest NIS 2010 for free.
Given how old you current NIS products are you will need to run the Norton Removal Tool before attempting to install NIS 2010. Please proceed as follows:
First, please make sure your system meets the minimum system requirements for NIS 2010 as shown here. If it does not, please let me know before proceeding with any other instructions.
If you use Identity Safe please back up this data before proceeding as explained here. Please Note that I am not sure this will work for something as old as 2003 so if you use Identity Safe on your 2003 product, please let me know and I'll check a bit more.
First you should download the full version of NIS 2010 from here.
Log in to your Norton Account and make note of your NIS 2007 product key as you will need this later to install NIS 2010.
Please download the Norton Removal tool from here. Please NOTE that from this page you should click on the product you need to remove. For example for NIS 2007, you should click on I have a Norton 2006 product or later version. This one should be used to remove NIS 2007. For your 2003 product please click on I have a Norton 2003 product.
Also, please note that the removal tool will remove ALL Symantec and Norton products from your computer so please make sure you have all necessary product keys and installers so that you can resintall them afterwards. If you are not sure about anything, please ask me before running the removal tool.
You should use the appropriate one to remove the product on your computer.
Start with computer running NIS 2007 and please disconnect yourself from the Internet for your protection. Then run the appropriate Norton Removal tool and after completion, please reboot your computer. Then when it comes back up, please run the removal tool one more time and once again reboot.
Install NIS 2010 using the full version you downloaded earlier. Enter the activation key you retrieved from your Norton Account. Connect back to the Internet and run Live Update and install any updates found. Keep running Live Update until it reports there are no more updates. Please reboot your computer as recommended when you install any updates found by Live Update.
Verify everything is OK on your first computer. Restore Identity Safe data if applicable.
Before proceeding on your computer running 2003 product, please let me know as there might be something else we need to do here.
NOTE: in the unlikely event that you receive any errors about the number of activations, please contact Customer Service and they will fix this for you.
Please let me know if any of this is not clear. There was a lot to cover.
04-14-2010 10:12 PM - edited 04-14-2010 10:15 PM
Sorry, I'm going to recommend one more thing as a precaution because your Norton products are really, really old.
You should run the free version of Malware Bytes (particularly important on your 2003 computer since you said it is expired already) to help ensure you have no malware on either computer.
Just to make sure, do you have any other anti-virus or anti-malware software on either of these computers? If so, please advise before you perform any of the steps from this or my previous post.
The procedure for Malware Bytes is below. You should do this first before the steps in my previous post.
Please download, install, update and run the free version of MalwareBytes following the procedure outlined below.
Please go to www.malwarebytes.org
1. Download Malwarebytes’ Anti-Malware (mbam-setup.exe) free version and save it on your Desktop.
2. After downloading, double-click on mbam-setup.exe to install the application.
3. Follow the prompts and install as “default” only
4. Before the installation completes, check on the following prompts:
- Update Malwarebytes’ Anti-Malware
- Launch Malwarebytes’ Anti-Malware
5. Click “Finish.” The program will run automatically and you will be prompt to update the program before doing a scan. Please update.
6. Scan your computer thoroughly choosing a "full scan".
7. When scanning is finished click on “Show Results”
8. Make sure that all detected threats are marked with a check mark, click on "Remove Selected".
9. Restart your computer.
Please post the logs back to this thread using "add attchments" at the bottom.
Note: Sometimes the main site is blocked from attempts to download MalwareBytes. If this occurs please try to download from:
Please do not download the Spyware Doctor which you will see on this page!
04-15-2010 04:10 PM
Just one thing to add to Allen's very complete messages and that is that you cannot use the KEY/Subscription to your present version of NIS to install the special Netbook version of NIS 2010 that now exists and can be bought in stores on a thumbdrive or can be downloaded from the Norton website.
The KEYs for the two versions are not interchangeable unfortuantely although we have asked and asked for this to be changed! If you must have the netbook version then you have to buy it .....
Of course you can install the standard version of NIS on your netbook and it will protect you just as well but the Netbook version has the graphics tailored to match the typical netbook screens and different resolutions. Other settings are slightly different like the Netbook version is preset not to do certain routine operations like heavy updates while you are running on battery and will only download the small rapid pulse updates.
If you have a problem with the standard version on your netbook do please post a message about it and people who know more about the settings than I do will help you get the best out of it.