Norton Internet Security / Norton AntiVirus

[rszanti]

My NIS 2009 has stopped working, none of the links, icons, program app listings for Norton will start the program. At best I get a dialog box explaining there has been an error and asking if I would like to let Microsoft know !

I'm running the latest update of Norton Internet Security 2009 on a machine with Windows XP SP3. There's over two months left in my subscription. NIS was working perfectly until recently and I have no idea of when or what caused it to quit. I attempted to use the Norton Recovery Tool but it could not connect to the web for the latest updates - I did let it run anyway and it found no problems.

I assume that if I uninstall it and reinstall it, it will begin to work again. But I'm not sure what the proper procedure for doing this is. Last time I tried this, I ended up reformating my hard drive and reinstalling everything (2 weeks of work). I hope to advoid it this time. Any suggestions ?

[Floating_Red]

Hi, rszanti,

Welcome to the Norton Community!

Since the Norton Recovery Tool could not Connect the Web for Updates, this may suggest you have a Threat on your computer, so, please could you try the following:

01. Click on "Help & Support" > One Click Support > Begin Support Session.  This sould Run the Auto-Fix Tool.  If you cannot do this, does the Auto-Fix Tool automatically Run?  If so, do you get any Error Codes?

02. Have you got any other Norton Products installed?  You could try the Norton Removal Tool, which will Remove all Norton Products.  You can then Upgrade to N.I.S. 2010 for free by using the Norton Update Center; you may have to re-install N.I.S. 2009 before you can Upgrade.

03. You may wish to Download, Install and Update Malwarebytes' Anti-Malware and SUPERAntiSpyware Free Edition and do a Full Scan with each of these one after the other, dis-connected from the Internet.  Doing it dis-connected will prevent Threats from using Anti-Detection and Anti-Removal Techniques, should there be a Threat on your computer.  Please do not pay for Malwarebytes' as this will add Real-Time Protection and this will interfer with Norton, when you get it up and Running again.

Please let us know what you decide to do.  Thanks!

[delphinium Norton Fighter]

The latest version of NIS 2010 is here, which may save you having to do updating through liveupdate.

http://www.symantec.com/redirects/norton/norton_com/nis10/

[rszanti · Accepted solution]

First of all, thanks for the suggestions -

I did run Autofix (difficult to find, finally found by doing search in support area of Norton site) which provided the messages : "disabled services", then "service enabled successfully" but didn't solve my problem - Norton would still not run.

I then ran Malwarebyte's Anti-Malware & SuperAntiSpyware eliminating some minor items such as cookies but nothing big.

Then I downloaded the "Norton Removal Tool" from Norton and ran it. I then downloaded the latest version of NIS from Norton and all is working well.

Downloading the latest version rather than reinstalling from my CD and the updating saving many hours of work.

Once more, thanks for the help, all is right again in the world.

Richard

[Floating_Red]

Many Thanks for getting back in touch with us.  Glad all is working well.

Did you re-install N.I.S. 2009?  If so, I would recommend Upgrading to N.I.S. 2010.  Should you decide to do this and should you need any instructions on how to Upgrade, please do let us know and we'll be happy to provide them for you.  If you already have N.I.S. 2010 installed, then you can just ignore this, although, it would helpful if you got back in touch with us to let us know.  Thanks!