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Newbie
itsmeddd99
Posts: 5
Registered: ‎02-28-2011
Accepted Solution

My Security Safe Icon is missing

One of the features of Norton I have always valued the most is the automatic secure log-on once I enter the password.  I am running NIS 2011 on Vista computers (it is working fine on my desktop - just overnight it disappeared from the laptop.)  I have tried to turn everything off then turn everything back on - nothing seems to work.  This is very frustrating but I KNOW one of you smart people out their can tell me what I need to do to get it to display and run automatically again on my computer - PLEASE HELP!!!!

Phil_D
Posts: 7,663
Topics: 208
Kudos: 2,559
Solutions: 391
Registered: ‎06-10-2008

Re: My Security Safe Icon is missing

Hello itsmeddd99 and welcome!

 

I may not be clear on the problem you are having, but do you see all these icons when your browser is open?

 

 

If not, please check your browser to be sure the Norton Toolbar is enabled. (View > Toolbars)

 

Should that not be the issue, feel free to elaborate.

Norton Internet Security • Comcast NSS • Norton Security Beta | XP SP3 • Windows 7 Professional SP1 x64
• PLEASE, BACKUP or EXPORT your Identity Safe Data on a regular basis •
"Anyone who isn't confused really doesn't understand the situation."  Edward R. Murrow

AllenM
Posts: 10,392
Topics: 227
Kudos: 2,164
Solutions: 379
Registered: ‎12-14-2008

Re: My Security Safe Icon is missing

Hi itsmeddd99,

 

Welcome to the Norton Community. What version of NIS 2011 do you have? You can find this from Support > About. Also is Vista the 32 or 64 bit version?

 

I assume by "security safe" you mean Identity Safe, is this correct? Which browser are you using and the version? Is the browser a 32 or 64 bit browser? NIS, including ID safe only supports 32 bit browsers at the present time.

 

Just to make sure, do you have any other security software installed on your computer besides NIS?

 

With the answers to these questions we can assist you further in resolving this issue.

 

Best wishes.

Allen

Windows 7 Ultimate SP 1, 64 bit, 32 GB * NIS Vers. 21.5.0.19 * Ghost 15 * IE 9, Firefox, Safari.
Test laptop with W7 Home Premium 64 bit * NIS Vers. 21.5.0.19
Newbie
itsmeddd99
Posts: 5
Registered: ‎02-28-2011

Re: My Security Safe Icon is missing

I see the first two - the Norton Seach window, the Safe Web and I use to see the "Identity Safe" all the time but that is what disappeared.....I don't want to reinstall because all my logons are still saved but I just have to go through so many steps to find them and it was so easy before.

Newbie
itsmeddd99
Posts: 5
Registered: ‎02-28-2011

Re: My Security Safe Icon is missing

Windows 7, 32 bit, 4 GB * NIS 2011 (18.5.0.125)  * IE 8

These are my specs.  The frustrating thing is that it all has worked without any troubles since I first got the laptop.  It all just started up (missing the "Identity Safe" icon) a couple of weeks ago. I got it to come back once but now it is gone again.  I have tried to set everything back to default but that doesn't change anything either. 

AllenM
Posts: 10,392
Topics: 227
Kudos: 2,164
Solutions: 379
Registered: ‎12-14-2008

Re: My Security Safe Icon is missing

[ Edited ]

Hi itsmeddd99,

 

Thanks very much for the additional information.

 

From IE, please go to Tools > Manage Add-ons and then scroll down in the list until you see the Symantec section. You should see 3 add-ons as follows:

 

Norton Toolbar

Symantec NCO BHO

Symantec Intrusion Prevention

 

All 3 should be enabled. If any are showing disabled, please enable them and restart your IE browser and see if the issue is still present.

 

If this is not the issue, then please open NIS and go to Settings > Web Settings > Identity Safe and tell me what you see here. You should see an option for Identity Safe which should be ON. If not then toggle to ON and click Apply and OK out of the dialog. Check for the issue again. If this was set to Off and you have to change to ON you need to restart your browser before checking again.

 

You should also have Login Prompt set to ON. If not change this to ON and Apply the changes.

 

Please let us know how it goes.

 

Best wishes.

Allen

Windows 7 Ultimate SP 1, 64 bit, 32 GB * NIS Vers. 21.5.0.19 * Ghost 15 * IE 9, Firefox, Safari.
Test laptop with W7 Home Premium 64 bit * NIS Vers. 21.5.0.19
Newbie
itsmeddd99
Posts: 5
Registered: ‎02-28-2011

Re: My Security Safe Icon is missing

Now I have an even bigger problem....I can't get my Internew Explore to open up.  Every time I try I get a message saying "Internet Explorer Has Stopped Working".  I can open it with Internet Explorer (64 bit) but Norton doesn't work with the 64 bit version of IE.  Now I sure don't know what to do.  If I delete Norton from my machine will all of my passwords be erased?  I'm probably more concerned about that than anything.  I just don't know what happened and why Norton seems to have really messed things up or heaven forbid - did I get a virus?????

SendOfJive
Posts: 10,810
Kudos: 4,854
Solutions: 779
Registered: ‎02-07-2009

Re: My Security Safe Icon is missing

Hi itsmeddd99,

 

The IE crash problem is not just you.  It seems to be a faulty update or something.  The issue has been reported and Symantec is working on it.

 

http://community.norton.com/t5/Norton-Internet-Security-Norton/nis-2011-working-with-Ie-8-with-windo...

Newbie
elpresidente
Posts: 3
Registered: ‎03-01-2011

Re: My Security Safe Icon is missing

Short term fix (so you can use your IE):

 

Go to Control Panel >Internet Options > Advanced > Reset Internet Explorer Settings
Click Reset, (DO NOT check Reset Personal Data) Click OK and then you should be able to open IE. Accept "Express settings".
You will be able to re-enable any settings after the fix is pushed.
Newbie
itsmeddd99
Posts: 5
Registered: ‎02-28-2011

Re: My Security Safe Icon is missing - PROBLEM SOLVED

Okay - I went in and deleated Norton from my computer (chose the option not to delete my passwords).  I then reinstalled Norton and everything is working perfectly now.  Probably will never know what happened but all is okay now.  THANKS for everyone's attempt to help!