Happy to try to help. Version 10.0.4 of WorldShip and Windows XP, sp2 on the computers. The computers are HP 4000 series workstations on a standard wired 100kbps ethernet. I spent over 9 hours troubleshooting and trying to resolve things. I'll try to give you the entire scenario.
My NAV 2008, which protected the admin workstation (the only one used to access the internet) was about to expire, and I replaced it with NAV 2009. The following day, I had complaints that the remote user couldn't access Worldship. It didn't take terribly long to determine that her computer had a hardware problem and I replaced it with another computer that was on the same network but wasn't used for Worldship. It was over 30 hours later that I finally had things working properly.
When I installed WS as a remote on that computer it wouldn't boot. I would go to the admin workstation and find that, not only was the admin WS installation frozen but the computer would no longer shut down normally. It had to be unfrozen by using the big switch to turn it off. If I didn't use the remote workstation, I could launch and run WS normally on tha admin machine. But as soon as I tried to launch the remote, the connection between the two would freeze up the admin computer. No error messages, the remote launch would simply freeze and so would the entire admin machine.
Throughout the night I spent a lot of time uninstalling and reinstalling WS on both systems. There were no hardware problems or network connectivity problems. The only scenario that failed was the process of booting the remote UPS software. In the morning, when UPS support opened, I called and they had me do one more uninstall/reinstall on the admin station but turning NAV off. I explained that I had been installing this software with NAV on that very computer for about 3 years but I agreed to it. Presto, everything worked as it should. The remote would launch normally and work as it should. If I re-enabled NAV 2009, the problems would recur as they had during the night. So we got the day started this morning with WS working but no virus protection on the admin workstation. We simply kept the computer off the internet. Then I tried to reach Norton support at mid morning with no luck and I posted here.
Shortly afterward I uninstalled NAV 2009 and dowloaded a trial version of Trend PC Cillin. It installed and everything operated perfectly and continues to do so. NAV 2008 worked perfectly as well. If I had simply renewed the 2008 subscription instead of installing NAV 2009 none of this would have happened. I'm posting now from that admin workstation.
If you have any questions, fire away.
Message Edited by fmw on 10-02-2008 01:57 PM
Tony_Weiss
