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Contributor
Romisejo
Posts: 51
Registered: ‎11-11-2008

Re: NAV 2009 blocks access to hard disk

Dampier,

 

Your're english is certainly better than mine :)

 

I again would suggest to Symantec that they know who the people are and this time I will call them moaners having network problem and especially having a customer base and that I AGAIN, request a link be sent to my email for both the english and the french version of this new patch.

 

This is the only acceptable solution for me and barring that, I don't think I will even try to reload 2009 on the servers for the remaining time of my customers subscriptions.

 

I don't have to spell out what I will suggest for the 2010 version do I.

 

Romi

 

PS, Hope this english version is good enough for you to understand Tony

 

Contributor
servsol
Posts: 42
Registered: ‎12-01-2008

Re: NAV 2009 blocks access to hard disk

Childish insolence?

 

THat's rather amusing coming from someone who spends so much time here he's posted 3700 times.

Contributor
Romisejo
Posts: 51
Registered: ‎11-11-2008

Re: NAV 2009 blocks access to hard disk

Now pictures this childish situation.  Dirtylinen will post later on that he is successful and it works like advertised. I am going to call one of my customer today and tell him that tonight, I will drive down there and shutdown his server (would not do that right now but this is a demo of how it would go).  I will install nis2009 and press liveupdate every few minutes and stay there until I get it the patch because said patch is only available through liveupdate. In the event the magic patch does not arrive that night, I will advise him that tomorrow morning, his employees cannot use their computers to access the data on the server and to spend the day playing games and that I would have to go back the following night to try again. Can people understand through this little story that somebody in my situation or an IT person cannot crapshoot something like this. What is needed first is to test the patch, next to have the patch on a USB stick and then you are in a position to deploy. Now, my American counterparts are lucky, eventually, soon I hope, they will be able to get this said patch through the Trial Download.  In my case, I will then be able to do the English portion and log Symantec in France to get the French update.  Problem is though; the trial version being offered in France is not identified by version number. Am I being childish or down to earth?  Originally in November, I have been told that a test patch would be sent to me, not the case now. Romi
Contributor
dirtylinen
Posts: 15
Registered: ‎10-21-2008

Re: NAV 2009 blocks access to hard disk

Report on patch: I have been running the updated NAV2009 since yesterday approx. 9:30am. No problems yesterday. Today we had a problem on one workstation with an email program acting strangely (it stores the mailboxes and other data on the shared hard drive on the server that is running NAV2009). Symptoms were different than what we had seen when NAV2009 blocked access to the server's disk. Rebooted the workstation and everything works, which leads me to believe that it was not NAV-related. Before the patch, once a workstation lost access the only way to get things working again was to reboot the server, which would restore access to the server's shared hard disk.

 

Conclusion: I want to give it another day before I'm reasonably confident that the problem has been solved.

 

 

Paul Hartman
Contributor
Romisejo
Posts: 51
Registered: ‎11-11-2008

Re: NAV 2009 blocks access to hard disk

Sounds good Paul,

 

Thanks for the update, your conclusion seems correct because for sure the only way out before was to reboot the server, not just reboot, we had to powerdown because in my case it stayed stuck at the shutdown screen.

 

Hope you give us feedback again tomorrow.

 

Romi

 

Contributor
dirtylinen
Posts: 15
Registered: ‎10-21-2008

Re: NAV 2009 blocks access to hard disk

So far today, NAV2009 is working fine. So I'm concluding that the 16.5.0.134 release does fix the shared disk access problem. Before the patch the problem would show up within several hours at most. We've gone 2.5 days now without seeing any of the previous symptoms.
Paul Hartman
Contributor
servsol
Posts: 42
Registered: ‎12-01-2008

Re: NAV 2009 blocks access to hard disk

Thank you Paul

I'll update our office Saturday and let you all know next week how it's working

Contributor
Romisejo
Posts: 51
Registered: ‎11-11-2008

Re: NAV 2009 blocks access to hard disk

Well,

 

That it for me, my office is now NIS free and one by one my customers will be coming off.

 

I want to thank some of you and wish you luck.

 

Romi

 

Contributor
dirtylinen
Posts: 15
Registered: ‎10-21-2008

Re: NAV 2009 blocks access to hard disk


reese_anschultz wrote:
The new NIS/NAV 16.5 update addresses this issue.

We've been running this update for a month and the problem is fixed.

Paul Hartman
Contributor
Kurosh
Posts: 27
Registered: ‎03-23-2009

Re: NAV 2009 blocks access to hard disk

I must say, this doesn't come as a surprise to me (see my posting under the name KuroshB on this PC Magazine Discussions thread about NIS 2007 -- August 14, 2007) ... I'm left torn between feeling that a) Norton products do a great job of protecting your computer when they work, and b) Symantec is severly lacking in two areas:  QA and Tech Support.  Here we are, April 2009, using NIS 2009 and the same problem was re-introduced in the latest product?  I only haven't noticed sooner / done something about it because my client base is small, and luckily the client who most likely would have been affected by this issue (see above link) hasn't upgraded the "server" to NIS 2009 yet.  Luckily, should I need to do so, this issue won't appear... but look at the various issues that NIS 2009 16.5 introduced?  Many people unable to use LiveUpdate ... various BSOD issues.  These are not small glitches! I can tolerate some of this nuisance myself, since I don't run a peer-to-peer network for day-to-day operations... but IT support professionals are not able to "make excuses" for Symantec when things don't work.

 

To re-state, NIS 2009 is a great product ... seems to have some great features and improvements, etc.  Now, why is it that such a great product doesn't have excellent QA and Tech Support to go along with it?  It took the posting mentioned above to get some quality tech support (who concluded that my workaround, discussed earlier in this thread of excluding some folders from AutoProtect on the server, was the "best" workaround possible at the time), instead of those whose only suggestion was to "reinstall" the product.  Doesn't Symantec understand that quality QA would avoid so many of these hassles, both for them and their customer base?  Honestly, I can sympathize with many here when they say it should not have taken this long for NIS 2009 to have been "patched".  They knew about this issue since at least NIS 2007 (if not sooner) ... how did it get re-introduced into NIS 2009 without someone noticing?  Yes, it's new technology and all that good stuff... that's what quality QA is for.  Learn from the past, make something better, and test it to be sure it works!

 

Best Wishes,

Kurosh