Hello,
a while ago some of our pc's who all run Norton 2009 started giving an error when trying to update (8921.246). after searching the internet we found a hotfix for this issue. after applying the hotfix, we started receiving a different error (8921.229)
This one we cannot seem to resolve. we tried different steps reccomended by the symantec support pages and some of our own.
( the symantec support page used : http://www.symantec.com/norton/support/kb/web_view.jsp?wv_type=public_web&docurl=20080818112851EN&ln... )
- manual update
- full system scan
- DNS fix tool
- Manual DNS flush
- Disabling the windows firewall
- Completely removing (with the norton removal tool) and reinstalling Norton 2009
- Scanned the pc for mallware using Malwarebytes and superanyispyare (nothing found)
I also checked the LU.log. it seems that it cannot connect to liveupdate.symantecliveupdate.com for the updates.
but a manual ping, tracert and telnet (on port 80) works fine.
I also used the norton live chat support and chatted with someone from Symantec. after trying some steps he told us that it is a know issue and that they are working on it, and that i can expect a fix soon. but that was 3 weeks ago. We are manually updating ever since.
I Hope someone can help us out.
Best Regards,
Léon Boers
A&C Automatisering
Message Edited by Léon on 06-04-2009 11:11 AM
