NAV2010 repeated false quarantines of exe files as Suspicious.ADH Trojan heuristic

JRosenfeld · ‎11-02-2008

Files which Norton insight shows as good or better nevertheless keep being quarantined by NAV auto scan or manual scan.

Latest example, today: exact Audio Copy' install file eac-0.99pb5.exe which Norton flight insight marks

as many users, mature and good, but I have repeatedly had to restore it from quarantine from autoscan activity (also from a full system scan). I have now excluded it from scan.

It has been on my PC for quite some time so it must be a recent update of the virus definitions that is doing this.

There have been several other .exe install files that have received the same false treatment over the past week or so.. Until this is resolved I have no useful choice but to turn off Heuristics (which was on automatic.

Case of left hand not knowing what right hand is doing :-).

Yaso_Kuuhl · ‎02-19-2009

Hi JRosenfeld,

Did you submit the files as false positives to Symantec? You either do so via your Norton product (in Quarantine) or you can use this form:

https://submit.symantec.com/dispute/false_positive/

Ladies and Gentlemen, we are now ready for take-off. We would like to remind you that smoking and flaming are prohibited on all boards of this forum. We wish you an enjoyable flight with Norton Airlines.

JRosenfeld · ‎11-02-2008

Yes I submitted it.

But I wish that Norton file insight and heuristics were mutually consistent.

Yaso_Kuuhl · ‎02-19-2009

Well, I guess an over-vigilant scanner is still better than an under-vigilant one... ;-)

Ladies and Gentlemen, we are now ready for take-off. We would like to remind you that smoking and flaming are prohibited on all boards of this forum. We wish you an enjoyable flight with Norton Airlines.

XD_BL4ZEM4RE · ‎03-31-2010

Yaso_Kuuhl wrote:
Well, I guess an over-vigilant scanner is still better than an under-vigilant one... ;-)

Yeah? And I guess a program that works correctly is still better than Norton.... ;-)

Norton Internet Security / Norton AntiVirus

NAV2010 repeated false quarantines of exe files as Suspicious.ADH Trojan heuristic

Re: NAV2010 repeated false quarantines of exe files as Suspicious.ADH Trojan heuristic

Re: NAV2010 repeated false quarantines of exe files as Suspicious.ADH Trojan heuristic

Re: NAV2010 repeated false quarantines of exe files as Suspicious.ADH Trojan heuristic

Re: NAV2010 repeated false quarantines of exe files as Suspicious.ADH Trojan heuristic

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