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Newbie
snsacre
Posts: 2
Registered: ‎07-10-2012
Accepted Solution

NEED to download a program but Norton won't let me

I have a program that I need to install on my computer for youth hockey registration.  The program is completely safe, unfortunately, the Norton program does not think so.  Does anyone know how I can temporarily disable Norton long enough to download the program and then enable it again?

SendOfJive
Posts: 10,755
Kudos: 4,795
Solutions: 776
Registered: ‎02-07-2009

Re: NEED to download a program but Norton won't let me

Hi snsacre,

 

You can disable Download Intelligence temporarily for the time it takes to download the program.  Do not disable Norton Auto-Protect.

Newbie
snsacre
Posts: 2
Registered: ‎07-10-2012

Re: NEED to download a program but Norton won't let me

Thank you so much.  It took me a little bit in the settings to finally find "download intelligence" to disable and of course the auto-protect which I was not to touch I found quite easily.  All is done and the USA Hockey registration program is loaded.  Phew!

Thanks again for your help.

SendOfJive
Posts: 10,755
Kudos: 4,795
Solutions: 776
Registered: ‎02-07-2009

Re: NEED to download a program but Norton won't let me

[ Edited ]

You're welcome. My apologies for my oversight in not providing directions to the setting, which I'm glad you were able to find anyway.

Visitor
annwalker
Posts: 2
Registered: ‎07-23-2012

Re: NEED to download a program but Norton won't let me

I am having the same problem. Can you tell me how to do this

 

yank
Posts: 9,853
Kudos: 2,154
Solutions: 501
Registered: ‎12-02-2009

Re: NEED to download a program but Norton won't let me


annwalker wrote:

I am having the same problem. Can you tell me how to do this

 


Download Intelligence setting is located as foolows:

 

Settings > Web > Download Intelligence > change to Off at top of page - Select Apply > select a time and OK.