07-02-2011 04:48 PM
It doesn't sound true to me. The Norton Firewall does not block Windows Updates (unless it has somehow been misconfigured). You will need to provide much more information, as you have not given us much to go on. Any error messages, for instance?
07-02-2011 05:50 PM
There are many references online that may be of help to you if you do a Google search of your error code. Here are some relevant threads with suggested fixes on the Microsoft Answers site:
07-02-2011 06:42 PM
Relax and we can help you.
Please don't type all in capitals unless you absolutely need to -- it's much more difficult to read and some take it as shouting!
Uninstalling a security program before you install another needs more than using Windows Uninstall. Most security programs have a special clean up tool on their websites that you run after you do the normal uninstall.
If you had trend micro here's a link to the tool they supply:
Download that file and save it to a place where you can find it again.
Download this special tool and save it to a place where you can find it again: Symantec Norton Removal Tool. will direct you to the current Symantec Norton Removal Tool.
If you use the Identity Safe feature of NIS Export the data file to a safe place so you can import it into your new clean installation if necessary.
Then what you need to do is to uninstall your Norton Product in the normal way in Windows, restart your computer and then run the special Norton Removal Tool and restart your computer; then run the special Norton Removal Tool again and reboot your computer.
Then install your Norton Product again. If you have NIS on disk you may prefer to download, save and use this single file to install it since it will be more uptodate than any on disk.
I assume you are using the Standard version of Norton Internet Security but if your new computer has the Starter edition of WIndows 7 maybe it is a netbook? I ask because there is a Netbook Edition but the main difference in practice is that it comes on a thumbdrive so you can install it when you don't have a CD drive.
You musst install the exact same version as you bought because the keys differ and are not interchangeable.
Did either computer have any other security software on it when you started downloading to install Norton 360? If so what is it; if there was and you removed it how did you remove it? Apart from the normal uninstalling nearly every security program has a special cleanup tool on its website that you can download and run after the normal install. Let us know first and we can point you to the right tools to use including one for Norton products if you had one installed -- like the trial versions that come on new computers. If they are identical to what you want to install now you may not have to clean up and we can tell you the shortcut.
New NIS 2011:
Click on this link -- NIS 2011This will download a single file of around 90MB which you should save on your hard drive where you can use it again if necessary -- Do not select Run but use Save when asked and remember where you put it!
Click on this link -- NIS 2011 Netbook Edition if you want the Netbook Edition of NIS 2011 -- the KEYs are not interchangeable between the two versions of NIS.
It sounds a lot of work but it is needed to clean up the mess left behind by two different applications.
Let us know if you have any questions and also how you get on.