Norton Internet Security / Norton AntiVirus

[TomiRed Super Spam Squasher]

It brings me no joy to report the first new version bug.

Steps to reproduce (so far) on Win 7

1: Click the gadget (green bar) soon after bootup

2. Click Settings on top of the UI

3. Hgh disk activity can be observed, the Settings window does not appear

4. NIS becomes unresponsive,'locks'

Window 7 error reporting reports this:

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Problem signature

Problem Event Name: AppHangB1

Application Name: ccsvchst.exe

Application Version: 10.1.0.37

Application Timestamp: 4cec5876

Hang Signature: 21d1

Hang Type: 0

OS Version: 6.1.7600.2.0.0.256.1

Locale ID: 1050

Additional Hang Signature 1: 21d192c034c77608924f9d7bbdfb0ea2

Additional Hang Signature 2: 7949

Additional Hang Signature 3: 79499b1d91692d244265ba4f2dc098a9

Additional Hang Signature 4: 21d1

Additional Hang Signature 5: 21d192c034c77608924f9d7bbdfb0ea2

Additional Hang Signature 6: 7949

Additional Hang Signature 7: 79499b1d91692d244265ba4f2dc098a9

Extra information about the problem

Bucket ID: 1552795722

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Occurng after first post-update boot and a first reboot..

[TomiRed Super Spam Squasher]

Something got badly borked during update, will have to reinstall. Settings and history unavailable. I will save the NIS Installer logs.

[TomiRed Super Spam Squasher]

I had to reboot in safe mode to remove the 'Live-updated' installation. :/

Will try my luck now with a direct installation.

[AllenM Norton Fighter]

HI TomiRed,

I must admit I had similar problems on my computer and ended up using the Norton removal tool to get NIS cleaned off.

I reinstalled but now NIS remains at 18.1 after live update. Since the 18.5 patch is being released (as is typical) in a phased manner it may take some time before it comes through live update again.

I will probably download the 18.5 update through Norton Update center tomorrow and see how things goes.

I have reported this to Symantec but we need to see how many others are being affected by this.

Best wishes.

Allen

[TomiRed Super Spam Squasher]

Yes, problematic it was. I had to go to safe mode because even NRT couldn't stop the NIS service. 

The standalone installer from the Update center provided a working & normal experience so far. :) Although I must admit I ''customized'' the 'downloader' installation myself, I canceled the downloader's prompts and installed it the old fashioned way (running the installer myself), can't help it, I'm an old fashioned computerista...

This is what it looks like when it works: 

[TomiRed Super Spam Squasher]

The problem came back after the first post-installation boot.

DO NOT MOVE to 18.5.0.125. The update needs to be pulled, this is a blocking issue. The bug causes improper computer shutdown, Process Explorer (by Sysinternals) is broken by it, NIS cannot be properly uninstalled, the litany goes on...

[TomiRed Super Spam Squasher]

Interestingly, a 'proper' (i.e. not involving the power button) restart is possible if you don't go beyond the Windows welcome screen. Deducing from this, it looks like the UI is the culprit again.