Norton Internet Security / Norton AntiVirus

[The4Bs]

About once every two weeks our system tray icon changes from a green check mark to a red exclamation point. When I click on the icon and go to Norton Protection Center it says "attention" beside "Virus and Spyware Scan". Clicking on it gives a message that a virus and spyware scan has not been run. This is inaccurate as a full system scan is run once a week and the history shows several quick scans being completed in the past few days. Running a new quick scan (or full scan) eliminates the alert and the green check mark is back. Any ideas why this is happening? We have version 15.0.0.60, have the add-on pack installed. We are running Windows XP Home SP3 (this started long before SP3).

Thanks. 

[Stu]

Are you sure you are fully updated?

I see you are working with 15.0 ; 15.5 is allready available

[The4Bs]

Stu, thanks for the reply. I assume that moving to the new version means uninstalling the current version and then reinstalling the new. Correct? Or is it smart enough to update whatever is necessary. As far as using Live Update goes, everything is up to date. It seems to me that installing NIS 2008 means uninstalling Spybot 1.5 and AdAware 2007 first. Then reinstalling the whole lot. This problem is not serious enough for me to go through that effort. I firmly believe if it aint' broke (much) don't fix it. NIS 2008 basically just works other than this little glitch and I'd rather not mess with a good thing.

Any other thoughts out there.

edit: for typo 

Message Edited by The4Bs on 06-04-2008 09:33 PM

[Stu]

That's correct. If you are reinstalling, the installer will update to the latest version instantly.

[huwyngr Norton Fighter]

In my experience NIS is good at telling you what it is doing and in my case the new version has told that it is uninstalling the previous one and then installing the new one. I don't recollect that it does an update of changed files but I may be wrong.

In any case download the newnis and run it .... <g>

[The4Bs]

Is the issue I'm describing a known issue with the version I'm running? Is updating to a new version a known solution? Generally updating to the new version of any particular software is a good thing, but not always. I'm sure many readers can attest to that. So are the recommendations to upgrade general in nature or do they specifically address the issue?

Thanks to those who replied.

Cheers.

[huwyngr Norton Fighter]

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The4Bs wrote:

Is the issue I'm describing a known issue with the version I'm running? Is updating to a new version a known solution? Generally updating to the new version of any particular software is a good thing, but not always. I'm sure many readers can attest to that. So are the recommendations to upgrade general in nature or do they specifically address the issue?

Thanks to those who replied.

Cheers.

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I can't give you direct answers on any of that since I have not knowingly encountered the problem you describe! I usually ignorethe red cross on that icon anyway <g>

But if you go through messages in this forum I recollect seeing at least one thread about it.

[The4Bs]

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huwyngr wrote:

But if you go through messages in this forum I recollect seeing at least one thread about it.

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Thanks. A searching I will go ...

[Tony_Weiss Administrator]

I'm not sure if the NIS 15.5 update will correct your specific issue, but it is always a good idea to install an available update to ensure that the latest software is installed and protecting your system, and to ensure that when we talk about "NIS 2008", we're talking about NIS 15.5.

That being said, I didn't see a mention of contacting our Customer Support Team through NIS 2008 Help & Support to resolve this issue. Once you have updated NIS 2008, I would recommend contacting our Customer Support Team to have our technicians access your system and have a thorough examination of the issues you see. Please let us know how this works for you. Thanks!