Norton Internet Security / Norton AntiVirus

[TQ]

I just purchased a new HP laptop and installed my second (of three) licenses for NIS 2008 on it. I have run Live Update a dozen times and cannot get the "At Risk" button to recognize that NIS 2008 has, in fact, been updated. NIS 2008 even states that it's up to date, but the "At Risk/Fix It" button disagrees. On reboot I also get a popup telling me that my defs are out of date.  

I believe there was a trial version of a Symantec security product on the machine when I first booted it up, but I thought installing NIS 2008 would remove that. I'm not sure if this could be causing some soprt of conflict, but I thought I'd include the info anyway.

I have UAC turned off and I am using Vista Home Premium 64.  

[TQ]

OK, I got that fixed but I'm going to start a thread on another problem.

[Dave_Coleman]

Hi TQ,

For the benefit of others who may be experiencing the same problem, what solution did you use to resolve this issue?

Thanks, 

[TQ · Accepted solution]

Sorry, I should have mentioned that. 

Essentially, an option presented itself when I reinstalled NIS 2007 that I didn't follow through on during the first install on my Vista64 machine. 

A window popped up that stated "this program" had issues with Vista. I then had the option to follow a link to see what the problem was or to run it anyway. 

I figured I could install it, then use Live Update to update to NIS 2008, which was a "free" update given to me by Symantec a few months into my NIS 2007 subscription. Reasoning that would resolve any issue I might have with Vista I forged ahead. 

That's when I began to have the issue I described. 

The way I resolved it was to choose door number one and go to Symantec's website and follow the instructions to fix it.

That entailed installing (as instructed) NISO7RT and the "fixcallback" application. 

Only problem I have now is I seem to be stuck using NIS 2007 instead of NIS 2008, as it didn't update to the newer version during the install process. 

I started a new thread on that. 

Message Edited by TQ on 06-25-2008 02:34 PM

[TQ]

I should add that both Vista and NIS acted appropriately in first giving me the warning and then providing the resolution. Can't fault the software.

[4runner]

if you have a valid active subscription to the 2007 product, then go to http://www.symantec.com/newnis and download the update and install it without uninstalling 2007 and you will be at the latest and greatest version.

[TQ]

Thank you! Although Super Moderator Dave Coleman helped me to resolve the upgrade issue I appreciate being able to have the file on my system in case I decide to deploy my third license.

Message Edited by TQ on 06-26-2008 05:25 AM