Norton Internet Security / Norton AntiVirus

[miss_fugg]

Hi,

I have recently discovered a problem with Norton Internet Security 2009 in which the definition update timestamp (displayed on the main NIS screen) incorrectly logs the time of the last definition update.

For example, I open NIS and run LiveUpdate. New definitions are successfully installed, but the timestamp log indicates that my last update was hours ago.

So, I rebooted my system and tried again. All working okay, reboot did the job. But, the problem returned after a short time.

Hopefully, someone can look into this as it's very frustrating.

Please note, I have not altered my installation in any way.

Thanks,

Jen

Message Edited by miss_fugg on 02-25-2009 08:00 PM

Message Edited by miss_fugg on 02-25-2009 08:01 PM

Message Edited by miss_fugg on 02-25-2009 08:02 PM

Message Edited by miss_fugg on 02-25-2009 08:02 PM

[GrandPrixSC]

Your getting confused between pulse updates and full updates. Pulse updates happen every 5-15 minutes. Full updates are every 4 hours.

[miss_fugg]

I'm not confused - even pulse updates are included in the timestamp.

This has been proved by my reboot experiment.

And also, if that were the case, how do you explain my NIS reporting a last definition update of 14 hours?

Message Edited by miss_fugg on 02-25-2009 08:42 PM

Message Edited by miss_fugg on 02-25-2009 08:43 PM

[Rohit1gupta]

Yup it happens to me too.

Restart ur pc, run live update, timestamp will change and will be corrected.

[Phil_D Norton Fighter]

Hello Jen,

Please check that your computer time is accurate including the proper time zone. Often, that can cause a problem with the timestamp.

You should also check that your "Internet Time" is set to synchronize with an Internet time server.

[miss_fugg]

Hi,

Yeah, my time was up to date so there's no problem there. As mentioned previously, a reboot does fix it - temporarily!

Thanks,
Jen

[delphinium Norton Fighter]

If you click on the time link itself, does it give a different time?

[miss_fugg]

When I click on the time link, it reports the last update was hours ago, even though LiveUpdate had just successfully downloaded and installed the latest updates.

Thanks,

Jen

[Rohit1gupta]

This is a norton bug, dats y i reboot whenever this happens.

Glad it worked fr u :) 

[delphinium Norton Fighter]

Miss Fugg:

Do you have any other security programs installed?  What version of Windows are you running and service pack version?  Could you also have a look in Event Viewer (start>settings>control panel>administrative tools) to see if there are ny errors.  You might backtrack the time in event viewer to just before the stated time in Norton to see if there is an event listed.  If you double click on the entries it will give you a bit more information.  The entry might not show as an error but might just describe the ending of a specific utility.