Norton Internet Security / Norton AntiVirus

[Morac]

---

Floating_Red wrote:

I would have problems with N.I.S. 2008 if I had Windows on Hibernation Mode upon "Awaking" it, shortly after the system has been running again, would come in to problems with N.I.S. 2008 which, when I re-booted, the problem may have gone away; other times I would have to use the N.R.T. to Fix this Issue. 

---

The only problem I had with hibernation mode and NIS 2008 was that it confused LiveUpdate.  See my thread about that here.

As for my previous conclusion about the definitions being too old, I agree with MJP that I jumped to conclusions and that it is problably not the case. 

I really wish I had saved the log file from when I first had the problem since while the symptoms I'm having are the same, I don't think the cause was the same.  I also wish I hadn't cilcked the Solved button.

Message Edited by Morac on 09-23-2008 04:43 PM

[reese_anschultz]

As a followup to my previous post about 405 errors, we have discovered that one of our LiveUpdate servers was incorrectly configured. This explains why some people would have the problem and others wouldn't. We have fixed the problem and you should not be seeing these errors anymore.

Message Edited by reese_anschultz on 09-23-2008 01:47 PM

Message Edited by reese_anschultz on 09-23-2008 01:47 PM

[PapauZ Norton Fighter]

Hi!

I'm experiencing again the problem since yesterday. I can say, that I can't update the web protection updates any times I wanted to do it. I've done about 20-30 tries....

I uploaded the log file, and the picture about the program when it's made the error.

Log file + pictures

PapauZ

[MJP]

Hi PapauZ-

I am examining the files you uploaded.

Are you eventually able to perform an update without errors?

When you experience the error, can you please make a copy of all the files + folders in this directory:

(Windows XP):  C:\Documents and Settings\All Users\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\Norton\Definitions\WebProtectionDefs\*.*

(Windows Vista):  C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\Norton\Definitions\WebProtectionDefs\*.*

Once you do that, please reply here with your upload link (if you want an alternate upload area that Symantec provides, let me know too).

Thanks,

Matt Powers

Symantec Corp.

[Morac]

The error below looks similar to the error I was originally getting which prompted me to create this thread.  I fixed it by uninstalling, running NRT and re-installing.

00:59:11.875 ERR - PrePackage callback Failed For Moniker {6FABC6A6-21DD-4c5f-951A-8FFFBA6B26AA} -Other Prepackage error

I don't remember seeing any of these type of errors though:

00:58:56.781 ERR - Failed Dependency check for equality on Property(SEQ.1f01) - property does not exist

That error kind of looks like it's trying to update something you don't have installed.

[PapauZ Norton Fighter]

Hi MJP!

I wasn't able to do any update without errors. I had extract the files for You from my latest Ghost image. I could do it only from there because yesterday I changed to the Hungarian NIS09 (I prefer more my native language ), so I have a new install which works fine at the moment, but I would like to know what went wrong with the previous one....

http://www.4shared.com/file/64993417/db063f88/WebProtectionDefs.html

PapauZ

Message Edited by PapauZ on 09-29-2008 11:09 PM

[MJP]

Hi PapauZ -

Thank you for sharing the additional file information.  We are analyzing it to help better understand the failure.

Matt Powers

Symantec Corp.

[ChristopherA]

Hi Morac,

I thought you might find it helpful to know that the log message

00:58:56.781 ERR - Failed Dependency check for equality on Property(SEQ.1f01) - property does not exist

isn't a real error, just an obscure technical log entry. This log isn't designed to be customer-readable, so some of the messages may look rather misleading.

[MJP]

Hi PapauZ -

I sent you a PM regarding the issue you reported.

Thanks,

Matt Powers

Symantec Corp.

[bubbear]

---

Morac wrote:

Well the "6 minute wait" time on the phone was quite a bit longer than that (closer to 45 minutes) and I got bored waiting so I decided to uninstall NIS 2009 and reinstall it.  This fixed the LiveUpdate issue since it reset the Web Definitions back to the default.

Hopefully this isn't something that becomes a regular occurence.

---

This has not solved the issue for me. I am still unable to update the phishing definitions - error code 8920,200. A reinstall only allowed the first live update to progress without error. Phishing protection updates have not progressed since then either automatically or manual live update.

Bubbear