04-06-2009 10:47 AM
I cannot seem to get Remote Desktop Connectivity to work on a regular basis, and am hoping someone can help me.
I have gotten connectivty twice in my hundreds of attempts.
I did add my laptop MAC address to the trusted site feature in Norton Internet Security 2009 thinking that might be the problem--and my workstation did allow me to connect once upon doing that.
When I do try to connect via RDC it appears to recognize the IP address of the workstation I am connecting to. However, it will not recognize the password (which I absolutely positively know to be correct).
The workstation I am connecting to is a Compaq running Windows Media Edition.
The laptop I am using is a Lenovo T60 running Windows XP professional.
Now here is the crazy part. My husband has absolutely no problems connecting with his laptop.
We both work out of our home office and are thoroughly befuddled on this problem.
Any and all help would be greatly appreciated.
04-06-2009 11:22 AM
04-06-2009 08:19 PM
Remote Desktop requires several things to be "just right" (as cinek suggested) for it to work properly. It may or may not be a NIS 2009 issue. Disabling the firewall would probably clarify things.
Also, are you saying that your husband connects to this same workstation no problem, but you can't? Is this workstation on the same LAN, or where?
Per my understanding (could be wrong), you can't Remote Desktop to an XP workstation unless it's XP Pro.
Here's a guide to Remote Desktop
04-07-2009 02:54 PM
Thanks for the link and guidance. My husband is running XP Professional and has no problem with his remote desktop connectivity to our workstaion which is running XP Media edition.
I sure am worried about disabling the firewall, but I will try it. However, before I go that route I will try checking to see if my router is by chance blocking the access (as cinek suggested) before disabling the firewall.
04-09-2009 02:16 PM
The fact that your husband's system is able to connect to the same system that you're trying to does help a bit in narrowing things down.
I have some questions/comments as follows:
1. On your Lenovo T60, do you by chance have Numlock enabled? If the password isn't being recognized this could be the problem
2. On the target system (the workstation running Media Edition), does NIS 2009 also have your husband's MAC address in there? If not, you shouldn't need to enter your laptop in there. The goal here is to see what happens if the settings between your husband's system and workstation are identical between your laptop and workstation. Just be sure on the workstation that NIS has the network connection set to "Shared"
3. If you try the disabling of the firewall test, be sure to disconnect the Internet feed from your cable/dsl modem to the router
Please let me know what happens.
04-10-2009 08:08 AM
The dialog says:
This computer can't connect to the remote computer.
The problem might be due to low virtual memory on your computer. Close your other programs, and then try connecting again. If the problem continues, contact your network administrator or technical support.
There are no other programs running. I have done several fresh reboots before trying this to ensure that there are no memory leaks eating up memory. I've also used Task Manager to check for resource leaks and other problems. The system has lots of available memory and the paging file has over 700 MB of available space.
04-13-2009 06:08 AM
Good Day Matt
Thanks for the guidance.
During the weekend I performed a simple test.
First of all it turns out that my husband does not have NIS 2009 (Although he does have Norton Anti Virus 2009) on his laptop. He is using the Windows firewall and hs has the firewall on when he is doing Remote Desktop Connectivity to our home workstation.
I also verified that the NIS 2009 settings on the home workstation are set to shared.
I disabled the NIS 2009 firewall on my laptop and the NIS 2009 firewall on the home workstation and tried Remote Desktop Connectivity and still got the infuriating message that my password was not recognized. I also check to see if the NUMLOCK key was enabled on my T60 and verified it was not.
Tonight I am going to try your recommendation to perform another test and disconnect the Internet feed from our Verizon supplied ActionTec modem, and I will let you know the results.
Keep your fingers crossed.
04-13-2009 09:14 AM
Regarding disabling the Internet connection to your router, this was only suggested if and when you tested remote desktop after disabling the firewall for security purposes. Disabling the Internet connection won't make a difference as far as the remote desktop issue goes.
Now that you have reproduced the issue even after disabling the NIS 2009 firewall on both the laptop and server, it's starting to look like an unrelated issue.
Here are a few remote desktop specific suggestions:
1. Are you positive you're logging into remote desktop using the exact same user account and password that your husband's laptop uses? If not, on the server add the correct user account to the remote desktop allowed user list.
2. Ensure caps lock isn't enabled on your laptop.
3. Change the password of the user account (you are logging in as) on the server and then see if it will accept the new password when attempting to remote desktop.
4. Does your laptop have a password enabled for the account you are logged in as at the time you attempt the remote desktop connection? If not, add a password to your user account on your laptop and test remote desktop again (reboot your laptop first and login with the newly created password).
5. Check out the following URL from Microsoft just in case it applies to your situation: