Norton Internet Security / Norton AntiVirus

[malcolmsmill]

I finally SOLVED this problem!

No more hardware crashes, easy installation, ALL of my programs work perfectly AND I didn't need to buy a new copy of Autocad / Cadkey / Orcad / Word or the other 14 programs that would either stop NIS2009 installing or NIS2009 stopped them running.

After 24years (since Peter Nortons Utilities on the Apple) I have dumped Norton and installed McAfee --- AND it was free on a magazine and a disk was £13 on the net -- works perfectly and CHEAPER without the nervous breakdown.

[uliner]

I have been on this for about a week and an sick of it.  I was given a laptop from a family member that could not update NIS2008 to NIS 2009. 

I can complete an install but get the above error when the install starts the services.  The computer and network become very slow and non responsive.  The install hangs and takes over ten minutes to finish up.  Norton techs have been involved but cannot find the problem.  I have over 30 hrs in this.   

The computer has all the vista updates.

Below is a record from the event viewer.  Please help

System

- Provider

[ Name]  Application Error
 
  - EventID 1000

[ Qualifiers]  0
 
   Level 2
 
   Task 100
 
   Keywords 0x80000000000000
 
  - TimeCreated

[ SystemTime]  2008-12-04T03:15:57.000Z
 
   EventRecordID 19797
 
   Channel Application
 
   Computer erv-PC
 
   Security
 

- EventData

ccSvcHst.exe
   108.0.1.7
   48ff9820
   CLTLMS.DLL
   9.0.1.13
   49020763
   c0000005
   0002001d
   9e0
   01c955be9df665d0

[uliner]

Problems solved:  Norton support removed regestrey entries and files from previous versions that the uninstall did not remove. 

[mijcar]

Congratulations.  And it's good to hear that Norton support came through.

[ryboi]

I have been using NIS since 2002 when I got my first computer, and have never had any issues with it, until this past week. I have used the Identity Safe feature for my usernames and passwords, ever since the feature was added to the program. During this past week, I used the Identity Card feature for the first time, and that is when I started getting the error listed for this thread. Using the card I created to fill out forms, it crashes Norton, with the error message described, after two or three uses, and the Norton icon disappears from my system tray and I have to restart the computer to get it running properly again. As I said, the program, 2009, and all previous versions back through to 2002 have always worked fine for me, until I used this feature. It has no effect on my email at all, as a lot here have described, and works perfectly fine until I use an Identity Card. I have the 'fix' update and beyond, with my current version number being 16.2.0.7. Any solution, other than not using the Identity Card feature?

[ryboi]

Here is the info in the Error report:

Product

Symantec Service Framework

Problem

Stopped working

Date

09/12/2008 9:30 PM

Status

Not Reported

Problem signature

Problem Event Name: APPCRASH

Application Name: ccSvcHst.exe

Application Version: 108.0.1.7

Application Timestamp: 48ff9820

Fault Module Name: ACCTMGR.DLL

Fault Module Version: 2009.1.0.11

Fault Module Timestamp: 4909235c

Exception Code: c0000005

Exception Offset: 00043e8a

OS Version: 6.0.6001.2.1.0.768.3

Locale ID: 4105

Additional Information 1: 9c89

Additional Information 2: bf7d4393ead5b71e04424bd834fa46cc

Additional Information 3: 8d2c

Additional Information 4: 4b404b65638f1e3ab4a6d956367fab33

[przemek]

I have also problem with Symantec Service Framework

Produkt
Symantec Service Framework

Problem
Zatrzymano działanie. ---->Stopped working

Data
2008-12-04 23:29

Stan
Jest dostępnych więcej informacji

Sygnatura problemu
Nazwa zdarzenia problemu:    InPageError
Kod stanu błędu:    c0000013
Typ nośnika powodującego błąd:    00000005
Wersja systemu operacyjnego:    6.0.6001.2.1.0.768.3
Identyfikator ustawień regionalnych:    1045
Dodatkowe informacje 1:    059a
Dodatkowe informacje 2:    933e58a37cf9749d2c8dcb2c7be15a23
Dodatkowe informacje 3:    7491
Dodatkowe informacje 4:    161b0fdd769b8a7319d33bb5632fd0f6

Dodatkowe informacje o problemie
Identyfikator porcji:    533843

Message Edited by przemek on 12-13-2008 12:47 PM

[murray]

NIS 2009 What a disaster! I responded to the prompts and updated. Recieved "framework stopped working" message and now have a computer with no internet service. Spent 5 hours on the phone with my internet provider, HP and Norton tech support. We supposedly deleted each fragment of NIS which resided in just about every nook and cranny on my laptop. Still no go. Did system restore several times, backdating each time. No go.  Now I am faced with wiping my computer and starting all over again. Everything was working fine until I hit the install button for NIS 2009. It's worse than a virus.

[JohnPombrio]

Geez, I feel for you murray. I too had to wipe my drive as several of my programs stopped working. No internet access REALLY sucks.. I too tried system restore but it did not help. Fortunately, I do clone the drive every month to a exact same hard drive so restoring was not too bad.

Only thing I can suggest is checking the windows firewall (which Norton I believe replaces). There is also a windows repair without having to do a full wipe. Just boot your install disk and tell windows to repair itself (XP and Vista I believe). It did wonders the 2-3 times I had to do it with XP.

Meantime, get a backup of your data PRONTO onto another drive! Heh.

Message Edited by JohnPombrio on 12-16-2008 12:29 PM

Message Edited by JohnPombrio on 12-16-2008 12:30 PM

[Zantac]

I have been with Peter Norton since Norton Utilities 4.5 for DOS, and this NIS 2009 security framework error was a nightmare.  Disabling the e-mail scanning/integration does NOT solve the problem.  Tech Support uninstalled (which, by the way, doesn't remove everything) and reinstalled and that was their solution.  A day later we're back to the same issue. 

My solution was to run the Norton Uninstall utility, and then search my registry for every Norton and Symantec reference and blow those all away.  I then installed the FREE Comodo Internet Security and have been running smoothly and flawlessly for over a month. 

If you're running NIS 2008, stay with it and don't fall for the "free" upgrade option to NIS 2009.