11-20-2008 12:48 PM
I finally SOLVED this problem!
No more hardware crashes, easy installation, ALL of my programs work perfectly AND I didn't need to buy a new copy of Autocad / Cadkey / Orcad / Word or the other 14 programs that would either stop NIS2009 installing or NIS2009 stopped them running.
After 24years (since Peter Nortons Utilities on the Apple) I have dumped Norton and installed McAfee --- AND it was free on a magazine and a disk was £13 on the net -- works perfectly and CHEAPER without the nervous breakdown.
12-03-2008 08:08 PM
I have been on this for about a week and an sick of it. I was given a laptop from a family member that could not update NIS2008 to NIS 2009.
I can complete an install but get the above error when the install starts the services. The computer and network become very slow and non responsive. The install hangs and takes over ten minutes to finish up. Norton techs have been involved but cannot find the problem. I have over 30 hrs in this.
The computer has all the vista updates.
Below is a record from the event viewer. Please help
[ Name] Application Error
- EventID 1000
[ Qualifiers] 0
[ SystemTime] 2008-12-04T03:15:57.000Z
12-05-2008 10:07 AM
12-13-2008 01:11 AM
I have been using NIS since 2002 when I got my first computer, and have never had any issues with it, until this past week. I have used the Identity Safe feature for my usernames and passwords, ever since the feature was added to the program. During this past week, I used the Identity Card feature for the first time, and that is when I started getting the error listed for this thread. Using the card I created to fill out forms, it crashes Norton, with the error message described, after two or three uses, and the Norton icon disappears from my system tray and I have to restart the computer to get it running properly again. As I said, the program, 2009, and all previous versions back through to 2002 have always worked fine for me, until I used this feature. It has no effect on my email at all, as a lot here have described, and works perfectly fine until I use an Identity Card. I have the 'fix' update and beyond, with my current version number being 22.214.171.124. Any solution, other than not using the Identity Card feature?
12-13-2008 01:31 AM
Here is the info in the Error report:
Symantec Service Framework
09/12/2008 9:30 PM
Problem Event Name: APPCRASH
Application Name: ccSvcHst.exe
Application Version: 126.96.36.199
Application Timestamp: 48ff9820
Fault Module Name: ACCTMGR.DLL
Fault Module Version: 2009.1.0.11
Fault Module Timestamp: 4909235c
Exception Code: c0000005
Exception Offset: 00043e8a
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 4105
Additional Information 1: 9c89
Additional Information 2: bf7d4393ead5b71e04424bd834fa46cc
Additional Information 3: 8d2c
Additional Information 4: 4b404b65638f1e3ab4a6d956367fab33
12-13-2008 03:45 AM - edited 12-13-2008 03:47 AM
I have also problem with Symantec Service Framework
12-15-2008 01:29 PM
12-16-2008 09:28 AM - edited 12-16-2008 09:30 AM
Geez, I feel for you murray. I too had to wipe my drive as several of my programs stopped working. No internet access REALLY sucks.. I too tried system restore but it did not help. Fortunately, I do clone the drive every month to a exact same hard drive so restoring was not too bad.
Only thing I can suggest is checking the windows firewall (which Norton I believe replaces). There is also a windows repair without having to do a full wipe. Just boot your install disk and tell windows to repair itself (XP and Vista I believe). It did wonders the 2-3 times I had to do it with XP.Meantime, get a backup of your data PRONTO onto another drive! Heh.
12-19-2008 01:54 PM
I have been with Peter Norton since Norton Utilities 4.5 for DOS, and this NIS 2009 security framework error was a nightmare. Disabling the e-mail scanning/integration does NOT solve the problem. Tech Support uninstalled (which, by the way, doesn't remove everything) and reinstalled and that was their solution. A day later we're back to the same issue.
My solution was to run the Norton Uninstall utility, and then search my registry for every Norton and Symantec reference and blow those all away. I then installed the FREE Comodo Internet Security and have been running smoothly and flawlessly for over a month.
If you're running NIS 2008, stay with it and don't fall for the "free" upgrade option to NIS 2009.