03-27-2009 10:05 PM
This is another Live Update issue problem as it seems alot of people are having different types of.
I am having this issue when I am using my Linux Firewall, the liveupdate fails to update. This is the message screen that appears whenfinished.
Checking for updates..................Completed
Download Updates......................Not Required
Process Updates...........................Not Required
When I then bypass firewall the liveupdate works perfectly and processes all functions fine.
My friend and I am thinking it is because the liveupdate engine is not able to connect to the servers correctly during the update process.
We have put in the server addresses that Norton Tech has told us and still fails to work, Does anyone else operate behind another firewall or have solved this issue?
Solved! Go to Solution.
03-28-2009 12:07 AM
Do I understand that you are receiving no error message?
What ERR does your lue.log display.
Some users have had to turn off firewall, and others have found that they can change just one setting in the firewall configuration.
Yet others have substituted an earlier lue.dll.
Which of the workarounds, besides turning off the firewall completely, have you tried?
03-28-2009 06:18 PM
Besides bypassing the firewall there is no way we have been able to get the software to update. The Linux Firewall is much stronger protection anyway.
It seems like the NIS requires too many ports to be open, connect to multiple servers to function correctly, So basically I wont be re-newing the licence for the product.
I only got it for an extra piece of security and it seems like it was a waste of time....So I am giving up trying to get it working.........
03-29-2009 12:51 AM
I am not sure if you understand or not. The latest update to NIS, 16.5 has changed and several people now have problems with firewall.
You are not alone. I expect Norton to resolve this problem and others do to. So in time it may be possible for you to re-enable the firewall in Linux.
I have asked some questions but to add to that, can I ask if you have understand the workarounds that some have tried successfully?
03-29-2009 05:43 AM
The new version of LiveUpdate is using HTTP/1.1.
Older version was using HTTP/1.0.
The problem is maybe here. HTTP/1.1 is restricted by default in some hardware firewalls, fws, and routers... Try to allow it.
04-20-2009 12:58 AM
This issue is still ongoing. Also to answer a question, No I dont understand all this software/networking/Firewall stuff. I am being helped by my Firewall administrator who is also having simular issues with his Linux Firewall as well.
There is a number of us all running the same Firewall, with same files, settings and software loaded and all have slightly different issues...
The only way I can connect and get the Virus updates etc is to completely bypass the Linux Firewall and connect directly to the internet modem and it works fine, So we are still ongoing and trying to indentify the issue but without success so far...
04-20-2009 01:47 AM
04-20-2009 11:46 AM
Do you know which firewall is being used on the Linux machine? I've recently been researching some issues with SmoothWall/SmoothGuardian/DansGuardian that might be related to your problem.
04-20-2009 06:07 PM
04-22-2009 04:30 AM
Hi I'm new to this area, Linux_Brat asked me to fill you in on his Linux firewall details so here goes:
IPCop Ver 1.4.21 with the following plugins.
Advanced Proxy Ver 3.0.3 - URL Filter Ver 1.9.3
CopFilter with the Following.
HAVP Ver 0.90 (Trans HTTP Proxy) - Privoxy Ver 3.0.10 (Trans HTTP Proxy) - Frox Ver 0.7.18 (Trans FTP Proxy) - SpamAssasin Ver 3.2.5 - ClamAV 0.95.1 - FProt 6.2.1
Linux_Brat & I both have the same Linux based Firewall in placewith only Hardware differences and the one configuration difference between our firewalls is that his does not have the symantec update sites in his HAVP white list but mine does. I have both firewalls set not to cache symantec sites in the proxy and they are in the white list on the URL filter as well. I have found that on my XP system I can force manual updates through the firewall if I clear the Advanced proxy cache on the firewall first however automatic updates always seem to fail unless I clear the cache before the next due update. This however does not work for Linux_Brat.
I will look at the IPCOP forums about the httpver 1.1 for any known issues in the mean time.
I hope thisgives some clues to a solution, if Ican give any more info to you please ask but I may take upto 24hrs to answer, Many thanks in advance for all sugestions.