Norton Internet Security / Norton AntiVirus

[siliconman01]

Using Vista SP1 Business, NIS 2009 V16.1.0.33.

Referencing settings under Internet Settings>Smart Firewall>Advanced Settings

Yesterday, I switched off Automatic Program Control and reverted to Advanced Events Monitoring to see what it was like.  Later in the day, I switched back to Automatic Program Control.  However, I am still getting alerts to allow/block events from Advanced Events Monitoring.  Prior to this adventure, Automatic Program Control was working fine.  Rebooting the computer makes no difference. 

I do not want to try Resetting the firewall because I have a lot of Custom Rules set up in General Rules and do not want to have to rebuild them. 

How can I get back to Automatic Program Control gracefully?  Programs are showing in APC and are set to Auto.

[WJZH]

Is Advanced Events Monitoring turned off ? Please try to confirm Advanced Events Monitoring is turned off first ，then turn on Automatic Program Control

Message Edited by WJZH on 11-24-2008 11:49 PM

[siliconman01]

Yes, Advanced Events Monitoring is grayed out...off.  Turning off Advanced Events Monitoring automatically turns on Automatic Program Control and vice versa.

[siliconman01]

It looks like there may be a bug.  When switching back and forth between these two, the Apply button does not activate so the user cannot click on Apply and then OK.   

I enabled Advanced Events Monitoring again.  Then I removed everything in the Configures of AEM.  Then I turned it off.  Automatic Program Control switched on, the Apply button highlighted...clicked on Apply and Ok...and Automatic Program Control now appears to be working again.

[siliconman01]

On rebooting, all the alerts from Advanced Events Monitoring started popping up again...even though it is showing OFF and Automatic Program Control is showing on.

Help please in resolving this problem.

[ChesterK · Accepted solution]

Hi,

This is a known issue that will be fixed in a future release.  To make sure advanced events is off, make sure the Advanced Events Monitoring is in the OFF position (and not in the grayed out ON position):

1) Turn OFF Automatic Program Control

2) Turn off Advanced Events

3) Turn Automatic Program Control back ON.

This should keep through reboots as well.  Please let me know if this solves your issue.

Thanks,

/Chester

[siliconman01]

Thanks ChesterK,

That appears to have resolved the issue.  Am glad you're planning to fix this bug.