NIS 2009 & NIS2010 Fail to install.

pbwarren · ‎09-22-2009

I have got a copy of NIS2009 on CD and I am unable to install it, I have also downloaded NIS2010 and it has the same problem.

They both start installing, download the latest virus definitions and then do a scan.They both then show that they are finishing the install.

Then I get a screen saying they are collecting error logs. Then they compress them.

I then get informed that the install performed a cleanup and I need to reboot.

I have rebooted and tried installing again, same error.

I have run the Norton Removal tool and I still get the same problem.

I now have no protection on my machine and no idea what to do to get NIS installed.

mdturner · ‎04-11-2008

Welcome to the Norton Community

Run the Removal Tool twice rebooting each time.

Download and install the latest NIS 2009 from here

http://www.symantec.com/redirects/norton/norton_com/nis09/

Let us know how that goes

We look forward to the time when the Power of Love will replace the Love of Power. Then will our world know the blessings of peace. ~William Ewart Gladstone

Phil_D · ‎06-10-2008

Hello pbwarren,

What security software did you have prior to Norton? Was it completely uninstalled?

Do you have any other security software currently installed?

Also, if you can tell us which operating system you are using along with the service pack, that would further help us with diagnosing your issue.

Thanks.

Norton 360 • Norton Internet Security • Norton Zone | XP SP3 • Windows 7 Professional SP1 x64
• PLEASE, BACKUP or EXPORT your Identity Safe Data on a regular basis •

pbwarren · ‎09-22-2009

I have run the removal tool twice, rebooting between runs and I get the same problem.

I am running Windows Vista Ultimate Service Pack 1.

I used to use anti-ver for my virus protection which I have completly removed.

Tim_Lopez · ‎04-07-2008

Hi pbwarren,

Can you navigate to C:\ProgramData\NortonInstaller and look in the subdirectories for a file called scanresults.txt? If you can find it, please attach it a reply to this thread.

Thanks!

Cheers,
Tim Lopez
Norton Forums Administrator
Symantec Corporation

pbwarren · ‎09-22-2009

There are no text files in that directory.

Mattp · ‎09-02-2008

Hi pbwarren,

Do you see any folder names with dates under the following path?

C:\ProgramData\NortonInstaller\Logs

For example,

C:\ProgramData\NortonInstaller\Logs\08-18-2009-16h58m52s

Can you look into these folders including the main one under "..\Logs\" for any files named "scanresults.txt"

Thanks,

Matt

pbwarren · ‎09-22-2009

HI,

I have found the latest scan results log:

Loading Virus Definitions...

Scanning...

Fixing Risks...

Summary:

Number of Risks Found: 2

Number of Risks Resolved: 0

Number of Files Repaired: 0

Number of Files Quarantined: 0

Scan Complete

c:\users\paul\appdata\roaming\drivers\winupgro.exe was infected with: Trojan.Mitglieder

c:\users\paul\appdata\local\google\update\googleupdate.exe was infected with: Trojan.Mitglieder

c:\windows\system32\wintems.exe was infected with: Trojan.Lodeight.C

c:\users\paul\appdata\roaming\m\flec006.exe was infected with: Trojan.Lodeight.C

One or more risks cannot be processed by the Pre-Install scan.

The full product must be installed to complete this processing:

Trojan.Mitglieder

Trojan.Lodeight.C

Mattp · ‎09-02-2008

Thanks pbwarren,

Can you please also attach the "NortonInstall[Date/Time].log" file as well. Please look for it inside the same folders and attach the 2-3 most recent logs (one per folder).

Thanks!

Matt

dacha · ‎10-06-2008

Hello Pwarren: I am a Symantec employee (D.Cowings) I have sent a message to your personal email account inviting you to contact our Support team. I have also included my contact details in the event you wish to contact me with any questions or concerns.