09-22-2009 12:35 PM
I have got a copy of NIS2009 on CD and I am unable to install it, I have also downloaded NIS2010 and it has the same problem.
They both start installing, download the latest virus definitions and then do a scan.They both then show that they are finishing the install.
Then I get a screen saying they are collecting error logs. Then they compress them.
I then get informed that the install performed a cleanup and I need to reboot.
I have rebooted and tried installing again, same error.
I have run the Norton Removal tool and I still get the same problem.
I now have no protection on my machine and no idea what to do to get NIS installed.
09-22-2009 12:43 PM
Welcome to the Norton Community
Run the Removal Tool twice rebooting each time.
Download and install the latest NIS 2009 from here
Let us know how that goes
We look forward to the time when the Power of Love will replace the Love of Power. Then will our world know the blessings of peace. ~William Ewart Gladstone
09-22-2009 01:06 PM
What security software did you have prior to Norton? Was it completely uninstalled?
Do you have any other security software currently installed?
Also, if you can tell us which operating system you are using along with the service pack, that would further help us with diagnosing your issue.
Norton 360 • Norton Internet Security • Norton Zone | XP SP3 • Windows 7 Professional SP1 x64
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09-22-2009 02:55 PM
I have run the removal tool twice, rebooting between runs and I get the same problem.
I am running Windows Vista Ultimate Service Pack 1.
I used to use anti-ver for my virus protection which I have completly removed.
09-22-2009 03:00 PM
Can you navigate to C:\ProgramData\NortonInstaller and look in the subdirectories for a file called scanresults.txt? If you can find it, please attach it a reply to this thread.
09-22-2009 03:18 PM
Do you see any folder names with dates under the following path?
Can you look into these folders including the main one under "..\Logs\" for any files named "scanresults.txt"
09-22-2009 03:21 PM
I have found the latest scan results log:
Loading Virus Definitions...
Number of Risks Found: 2
Number of Risks Resolved: 0
Number of Files Repaired: 0
Number of Files Quarantined: 0
c:\users\paul\appdata\roaming\drivers\winupgro.exe was infected with: Trojan.Mitglieder
c:\windows\system32\wintems.exe was infected with: Trojan.Lodeight.C
c:\users\paul\appdata\roaming\m\flec006.exe was infected with: Trojan.Lodeight.C
One or more risks cannot be processed by the Pre-Install scan.
The full product must be installed to complete this processing:
09-22-2009 03:29 PM
Can you please also attach the "NortonInstall[Date/Time].log" file as well. Please look for it inside the same folders and attach the 2-3 most recent logs (one per folder).
09-22-2009 04:33 PM
Hello Pwarren: I am a Symantec employee (D.Cowings) I have sent a message to your personal email account inviting you to contact our Support team. I have also included my contact details in the event you wish to contact me with any questions or concerns.