Norton Internet Security / Norton AntiVirus

[gjmveloso]

After today updates NIS 2009 crashes rundll32.exe process when scanning suspicious risks (eg. Tracking cookies).

This problem was submitted to Microsoft.

Report:

Assinatura do problema
Nome de Evento de Problema:    APPCRASH
Nome do Aplicativo:    rundll32.exe
Versão do Aplicativo:    6.0.6000.16386
Carimbo de Data/Hora do Aplicativo:    4549b0e1
Nome do Módulo de Falhas:    cceraser.dll
Versão do Módulo de Falhas:    108.2.4.3
Carimbo de Data/Hora do Módulo de Falhas:    491a377e
Código de Exceção:    c00000fd
Deslocamento de Exceção:    0003eebf
Versão do sistema operacional:    6.0.6001.2.1.0.256.6
Identificação da Localidade:    1046
Informações Adicionais 1:    ed83
Informações Adicionais 2:    868b651e8148f62cab210f81ce2113f3
Informações Adicionais 3:    9460
Informações Adicionais 4:    ee8e91ee3cdfbec80a4ce98ebf7535a0

Informações adicionais sobre o problema
ID de compartimento de memória:    1029946296

[martincynthn]

I also crashed on a quick scan receiving the same Windows host process Rundll32 reason.  I run NIS 2009 on Vista Home Premium SP1.  It continues to crash on all subsequent scans, also likely on "tracking cookies".

[mijcar]

What do you mean by "crash"?  Can you describe the behavior?  Did your computer shut down?  Did you get a BSOD?  Did you get an error message?  If so, what did it say?

[stevenhudson]

I have Norton 360 v2 and since the update, everytime I scan my PC and it gets to the 'checking tracking cookie' I get a windows error message saying 'Windows host process (Rundll32) has stopped working'.

[Poetry]

I get the same problem now as well. It forces NIS to close before the scan ends when it searches for tracking cookies. Here is the message.  the tracking cookies are left intact.

Windows host process (rundll32) has stopped working

A problem has caused the program to stop working correctly (NIS2009).

Windows will close the program and notify you if a solution is available.

[martincynthn]

The NIS 2009 quick scan shuts down without completing. Error message reads program shutting down due to windows host process rundll32. Message sent to Microsoft. Tracking cookies which always show up from the scan do not do so. Therefore scan shuts down before tracking cookies scanned. Occurs on al subsequent scans.

[stevenhudson]

I forgot to add that I have Windows Vista Ultimate.

[marjvsec]

When running either quick scan or a full scan when the scan gets to the part with status "scanning for traces of: tracking cookie" a window pops up with a title of "MS Windows Report" and the message "windows host process (rundll32.exe) has stopped working". The two options are "check online for a solution" or "close program". If you look at the "Problem details" it shows the fault module as cceraser.dll, module version 108.2.4.3, exception code c00000FD, exception offset of 0003F6EF, and fault module timestamp 491A377E. If you select "close program" the quick scan ends almost immediately and the full scan continues on to scan through all of the files. This problem is very repeatible. The Symantec product is Norton Internet Security 2009; the system is Vista Home Premium (without sp1).

Currently, I can find no information regarding this problem in the Symantec support web site.

[Jen]

I am having the exact same problem with Norton 360 2.5.0.5. I receive the error when the scan gets to tracking cookies. Problem just occured today. Vista problem diag:

Problem signature

Problem Event Name: APPCRASH

Application Name: rundll32.exe

Application Version: 6.0.6000.16386

Application Timestamp: 4549b0e1

Fault Module Name: cceraser.dll

Fault Module Version: 108.2.4.3

Fault Module Timestamp: 491a377e

Exception Code: c00000fd

Exception Offset: 0003eeb6

OS Version: 6.0.6001.2.1.0.768.3

Locale ID: 1033

Additional Information 1: ed83

Additional Information 2: 868b651e8148f62cab210f81ce2113f3

Additional Information 3: cbe4

Additional Information 4: 2bd364db69e0d4fcfae46c8a67cec850

Extra information about the problem

Bucket ID: 1029948088

[siliconman01]

I am also experiencing this on both my computers... Vista SP1 Business and XP-SP3 with NIS 2009.  Something is definitely wrong in yesterday's updates.

I fired up my XP-SP3 computer that had not been running for over 24 hours.  I did a Quickscan and it completed fine.  I then ran LiveUpdate to get the latest updates.  Quickscan failed after the latest updates.

On the XP-SP3 system the rundll32.exe occurs once during the scan; on the Vista SP1 system it fails twice during the scan.