11-26-2008 04:27 PM
After today updates NIS 2009 crashes rundll32.exe process when scanning suspicious risks (eg. Tracking cookies).
This problem was submitted to Microsoft.
Assinatura do problema
Nome de Evento de Problema: APPCRASH
Nome do Aplicativo: rundll32.exe
Versão do Aplicativo: 6.0.6000.16386
Carimbo de Data/Hora do Aplicativo: 4549b0e1
Nome do Módulo de Falhas: cceraser.dll
Versão do Módulo de Falhas: 184.108.40.206
Carimbo de Data/Hora do Módulo de Falhas: 491a377e
Código de Exceção: c00000fd
Deslocamento de Exceção: 0003eebf
Versão do sistema operacional: 6.0.6001.2.1.0.256.6
Identificação da Localidade: 1046
Informações Adicionais 1: ed83
Informações Adicionais 2: 868b651e8148f62cab210f81ce2113f3
Informações Adicionais 3: 9460
Informações Adicionais 4: ee8e91ee3cdfbec80a4ce98ebf7535a0
Informações adicionais sobre o problema
ID de compartimento de memória: 1029946296
11-26-2008 06:19 PM
11-26-2008 06:58 PM
11-26-2008 07:36 PM
11-26-2008 07:39 PM
I get the same problem now as well. It forces NIS to close before the scan ends when it searches for tracking cookies. Here is the message. the tracking cookies are left intact.
Windows host process (rundll32) has stopped working
A problem has caused the program to stop working correctly (NIS2009).
Windows will close the program and notify you if a solution is available.
11-26-2008 07:39 PM
11-26-2008 08:22 PM
When running either quick scan or a full scan when the scan gets to the part with status "scanning for traces of: tracking cookie" a window pops up with a title of "MS Windows Report" and the message "windows host process (rundll32.exe) has stopped working". The two options are "check online for a solution" or "close program". If you look at the "Problem details" it shows the fault module as cceraser.dll, module version 220.127.116.11, exception code c00000FD, exception offset of 0003F6EF, and fault module timestamp 491A377E. If you select "close program" the quick scan ends almost immediately and the full scan continues on to scan through all of the files. This problem is very repeatible. The Symantec product is Norton Internet Security 2009; the system is Vista Home Premium (without sp1).
Currently, I can find no information regarding this problem in the Symantec support web site.
11-26-2008 08:32 PM
I am having the exact same problem with Norton 360 18.104.22.168. I receive the error when the scan gets to tracking cookies. Problem just occured today. Vista problem diag:
Problem Event Name: APPCRASH
Application Name: rundll32.exe
Application Version: 6.0.6000.16386
Application Timestamp: 4549b0e1
Fault Module Name: cceraser.dll
Fault Module Version: 22.214.171.124
Fault Module Timestamp: 491a377e
Exception Code: c00000fd
Exception Offset: 0003eeb6
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 1033
Additional Information 1: ed83
Additional Information 2: 868b651e8148f62cab210f81ce2113f3
Additional Information 3: cbe4
Additional Information 4: 2bd364db69e0d4fcfae46c8a67cec850
Extra information about the problem
Bucket ID: 1029948088
11-26-2008 09:00 PM
I am also experiencing this on both my computers... Vista SP1 Business and XP-SP3 with NIS 2009. Something is definitely wrong in yesterday's updates.
I fired up my XP-SP3 computer that had not been running for over 24 hours. I did a Quickscan and it completed fine. I then ran LiveUpdate to get the latest updates. Quickscan failed after the latest updates.
On the XP-SP3 system the rundll32.exe occurs once during the scan; on the Vista SP1 system it fails twice during the scan.