12-15-2009 09:37 PM
Background information: complete beginner installing NIS 2009 from CD (then running LiveUpdate after initial attempt to connect to internet through Charter Cable) on a single XP SP3 computer (no network) with no previously installed security software (it's been in storage and not used) which is to be connected to a USB Canon Pixma printer (5 years old but never used) and later to a new wired router (brand unknown at this point).
I understand there can be problems with the NIS firewall when connecting devices such as printers and routers, so in order to be prepared, my questions are:
1. Is it generally better to have the printer already connected and working before installing NIS 2009 as above? Or, to wait until after running LiveUpdate, then temporarily disable the firewall (I hope that's pretty straightforward), and then connect the printer?
2. By the time I research and purchase a wired router, most likely NIS 2009 will be installed. That being the case, what is the best procedure when connecting the router? What are the issues, and where do I go to solve problems if any arise?
3. Soon after installing NIS 2009 I will attempt to upgrade to NIS 2010. How will that affect this situation? Should I leave the printer and router connected while attempting to upgrade to NIS 2010?
Thanks in advance. I've just never done any of this before and am trying to be as prepared as possible.
12-15-2009 09:55 PM - edited 12-15-2009 09:58 PM
1. If you have a disc, insert the disc, and the printer software will be installed. Norton is not likely to cause any problem. Some problems can arise when you are sharing the printer with another computer. The firewall then has to be configured to allow the sharing.
If it is a USB set up, it usually requires the software to be installed prior to plugging in the USB cable. Again there should be no problem.
2. When I went from a wired modem to a NAT router, with a wireless connection for a second computer, the ISP was very helpful in walking me through the procedures for set up. The router is likely to also have a firewall, and sometimes complex settings. The ISP or the website support for the router are the best resources. I don't recall having any issues with my Norton Internet Security. You may have to set the trust level to full trust, but it should be problem free.
3. Leave everything connected if you upgrade over top of 2009. I disconnected from the net to remove 2009 completely and do a clean install of 2010. Either way works very well. Neither the router, nor the all in one printer/fax/copier made any difference to Norton, or Norton to them.
If you have any issues after making the changes, come back to the forum and someone will assist you.
12-16-2009 07:54 PM
Thank you delphinium.
I was thinking, could I download NIS10 on a secure network to a flashdrive (to install on my computer) and activate it using the Product Key from my NIS9 CD sleeve? Would that work?
12-17-2009 07:56 PM
Thanks again delphinium.
1. Do you have any idea what the exact steps would be for me to do that? What page(s) to go to, sequence of events, when to enter my Product Key. (I'm on the web at a library - no access at home- and haven't been able to figure it out in the time I've been allotted here.)
2. By the way, for future reference, what are the advantages of doing a clean install versus 'upgrading' over the previous year's version of NIS when one has time left on one's subscription?
(Also, is it better to start a new message when the topic of the question changes in mid-thread, as here?)
12-17-2009 08:33 PM
1 You must have internet access to activate Norton products and to receive the latest definitions, which can happen several times per day. Do you not have access at the moment, or have you not made arrangements for internet access as of yet?
2 You can download the NIS 2010 here It is around 60 or so mgs
3 Also the Norton removal tool here
If you are planning on downloading them at the library you will need a fairly large external drive. A flash drive isn't going to work.
4. Run the removal tool, reboot, install 2010, and activate and update. Fairly simple. It should only take half an hour to get the job done and probably an hour for the first scan. You might not even need to reload your key, as they seem to stick around quite well regardless of the tool.
I prefer a clean installation because my programs may have changed over the year and I like to set the .exe program rules myself in the firewall. There is less opportunity for glitchiness with a clean install. You might have had two or three different versions of Norton that might have left stray parts behind.
By installing over the top, you preserve your settings and rules, and can update your log-ins and cards more easily. Either way makes no difference to the subscription time.
There is no real need to start a new thread as yet.
12-17-2009 09:45 PM
Thanks again for your reply.The situation (and as explained in my intial post) is that I purchased NIS9 on CD but never installed it. So now that NIS10 has been released, I was wondering whether I could download NIS10 and transfer and install it on my computer (with no previous security software, Norton or other, ever installed) and use the Product Key from the NIS9 CD sleeve to activate it.That way, having never installed NIS9, I needn't uninstall it. Especially since you said that,even using the Removal Tool, stray parts may be left behind.
Now, as you say I cannot download to a flashdrive, my choices are to install, activate & update NIS9, and then immediately remove it in order to install, activate & update NIS10. Or, if I choose not to risk "glitchiness" as a complete beginner, just go out and buy a NIS10 CD.
If I do buy a NIS10 CD and install, what page do I go to to activate it? (I'm at another library and it's closing so I can't search on my own now.)
Not sure what to do...
12-17-2009 10:58 PM
Sorry for having to post again (I'm at KMart now - they offer free but limited & sketchy internet access)) but I remembered something after thinking about what was said about stray parts possibly being left behind (and now I realize that was probably meant when NOT using the NRT and instead just doing the NIS2010 'upgrade' at http://updatecenter.norton.com ).
I remembered that the computer that I want to install NIS on (which, if I wasn't clear before, is 4 years or so old, not used, not ever connected to the internet, been in storage, and my only computer so I have no internet access at home until I successfully install NIS) did come with Norton Anti-virus 4 or 5 on it. I removed it with the Add or Remove Tool.
1. Could this old Norton Anti-virus program cause problems when either NIS9 or NIS10 is installed since NRT was not employed? Is there any way to check -without being connected to the internet- whether any parts may have been left behind, before attempting to install either NIS9 or NIS10?
2. To simplify my previous question on installation, if one has purchased NIS9 on CD and not yet installed it, is there any way to 'upgrade' to NIS10 without ever installing NIS9 and using the PK from NIS9 CD sleeve?
3. Assuming NAV4-5 doesn't cause problems, and assuming I can't find a way to do 2. - if I did install NIS9 from my CD, and then removed it using NRT before downloading NIS10, wouldn't it be risky to be online with no security protection until NIS has downloaded?
I apologize for any confusion. It's a bit more difficult going from place to another to connect to the internet and post, what with the time limits and noise.
12-17-2009 11:27 PM
1. Yes the parts of the old program can cause problems with a fresh installation. Use the tool to clean up first.
2. Yes. I gave you the link to download NIS2010 directly onto your desktop. Use the tool, and then install 2010.
3. You should be fine if you connect only to Symantec by way of the links provided, download what you need, and then disconnect to complete the installation. I don't recommend installing from the CD because the CD version is so far behind and it may want to update for hours.
4. Feel free to ask any questions that concern you. Someone is always around here to help.