Norton Internet Security / Norton AntiVirus

[Codydog]

I updated NIS 2008 to NIS 2009 a few days ago and although the process was easy and NIS 2009 works well, I am having a problem.

IE 8 seems to crash intermittently. When I check the log, I find

Problem Event Name: APPCRASH

Application Name: iexplore.exe

Application Version: 7.0.6001.18000

Application Timestamp: 47918f11

Fault Module Name: IVPlugin.dll

Fault Module Version: 2009.0.0.104

Fault Module Timestamp: 48b77d6f

Exception Code: c0000005

Exception Offset: 0002345f

OS Version: 6.0.6001.2.1.0.256.6

Locale ID: 1033

Additional Information 1: fd00

Additional Information 2: ea6f5fe8924aaa756324d57f87834160

Additional Information 3: fd00

Additional Information 4: ea6f5fe8924aaa756324d57f87834160

As the Fault Module appears to be a Symantec item, I am wondering if there are soltuions of fixes I can apply.

Thanks

[edit: corrected thread title .]

Message Edited by Tim_Lopez on 10-28-2008 11:31 AM

[Dieselman743]

Well IE8 is beta so I wouldnt use it. Use Firefox instead.

[Phil_D]

Hi Codydog,

IE8 is still in BETA and has issues. It has not been released as a finished browser. Please check this link which describes just some of the problems.

Hope this helps.

EDIT: Looks like Dieselman743 has a faster keyboard than I do!  At least you got two opinions at once.

Message Edited by Phil_D on 09-12-2008 08:05 PM

[Codydog]

Sorry, I mis-spoke, its IE 7

pc is a Vista SP! fully updated, NIS 2009 is also fully updated.

Please disregard ie8 comment.

[Floating_Red]

People seem to be having probelms with N.I.S. 2009 just now, so this may be another bug, if it really is I.E. 07.

[McStick]

---

Floating_Red wrote:
People seem to be having probelms with N.I.S. 2009 just now, so this may be another bug, if it really is I.E. 07.

---

Yep I think it is, here's the version number from earlier!

Application Version: 7.0.6001.18000

[Codydog]

It is IE7 and this has happened 5 times in the last 2 days. It becomes very disruptve as it crashes all my open windows, usually 4 or 5 tabs, and freezes content in each, eg, a chart or data table.

Can Symantec employees comment on this? Is there a work around? Solution?

[Dieselman743]

Honestly speaking you shouldnt be using IE. Only use Firefox or Opera. Have you tried running IE without adds ons?

[Floating_Red]

---

Dieselman743 wrote:
Honestly speaking you shouldnt be using IE. Only use Firefox or Opera.

---

Why is that?  I am using I.E. 07 and it is working without Problems; it is made for I.E. 07 and other Versions of I.E..  Users, including myself, are having problems with N.I.S. 2009 which are clearly bugs that were not Resolved/pick-up in the Beta.

[Phil_D]

Hi Codydog,

Open the NIS 2009 main window. Go to Internet > Settings and scroll down to Smart Firewall. Go to Program Control and click "Configure".  You will see a list of programs, scroll to Internet Explorer. Be sure it is set to "Auto" or "Allow".

Are you running any third party toolbars?

Then to take a suggestion from Dieselman743, in IE click Tools > Manage add-ons. Try disabling them one at a time to identify which one may be causing the crash.

Let us know how you do as I am not having any issues with NIS 2009.

EDIT: I just noticed that your fault module is Norton Confidential. Be sure the Phishing Filter in IE is OFF.

Message Edited by Phil_D on 09-13-2008 09:37 AM