10-06-2008 10:05 AM
Sorry for the delay in getting back to you about this..
This error indicates that LiveUpdate cannot get to the LiveUpdate server.( I am assuming that you have connectivity through your browser.. I am also assuming that you did not change any of the proxy settings for LiveUpdate. If that is not true, let me know.)
There have been reported cases of this happening when Windows Hosts file has been changed to block Symantec or Norton connections.. To check this, run a Quick scan. (Start the program, click Scan Now > Run Quick Scan) The Quick scan will check the hosts file and repair it if it is blocking Norton or Symantec. After running Quick scan, try running LiveUpdate again. If you are successfull, download all updates and run LU again until you see that no more updates are available and then run a full system scan. (Scan Now>Run Full System Scan)
If you still cannot run LiveUpdate, reply back to this post and we will try somethng else.
Thanks for your patience.
10-06-2008 10:11 AM
I had this problem two days ago when trying to do a Live Update on NSW. I ran the tool from the link provided in one of our threads for repairing Live Update (unfortunately, I am in too much of a hurry at the moment to find the post at the moment). It cleared up everything.