Norton Internet Security / Norton AntiVirus

[CPitcher74]

Hello all,

Great community here.  This is my first post.  My NIS 2009 suddenly stopped working the other day.  I could not log into identity safe and the tray icon was gone.  When I try to launch the program from the start menu or it's directory, nothing happens.  After much searching and reading I uninstalled Spybot S and D, then I did the following:

-downloaded removal tool and uninstalled

-downloaded and ran a malware bytes full scan (nothing found)

-downloaded NIS installer from website here and reinstalled

This still did not work.  I cannot launch the program, there is no tray icon, and identity safe is not functional.  I'm ready to do whatever it takes to remedy the situation, but I'm at a loss for where to start.

Thanks in advance for any advice/tips

Colin

Message Edited by CPitcher74 on 06-10-2009 06:16 PM

[edit: Changed subject to reflect user issue.]

Message Edited by shannons on 06-10-2009 07:31 PM

[delphinium Norton Fighter]

See if you can get us a Hijackthis log here.   http://www.trendsecure.com/portal/en-US/tools/security_tools/hijackthis

 You will be able to paste it on the forum for us to look at.

If it won't install, you might have to rename it.  What operating system are you running and service packs if any.  What other security software is installed? 

Message Edited by delphinium on 06-10-2009 06:24 PM

[Quads]

Hi

1. How long have you had NIS installed for??

2. Download Hijackthis http://www.trendsecure.com/portal/en-US/tools/security_tools/hijackthis  .exe version   Run it creating a log and post here.

3. Follw this post http://community.norton.com/norton/board/message?board.id=Norton_360&message.id=13889#M13889 to get a Rootrepeal log, to see if something is hidden 

Quads 

[Quads]

here is something for you Delphie

A hijackthis log will show the OS version

Quads 

[delphinium Norton Fighter]

Thanks Quads.  Just making idle conversation while you were already posting, I presume.

[CPitcher74]

Hey guys.  Win XP SP2  Here is the hijack log

 Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 19:57, on 2009-06-10
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Creative\Shared Files\CTAudSvc.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Common Files\Portrait Displays\Shared\DTSRVC.exe
C:\Program Files\NVIDIA Corporation\nTune\nTuneService.exe
C:\WINDOWS\system32\PnkBstrA.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\wscntfy.exe
C:\WINDOWS\RTHDCPL.EXE
C:\WINDOWS\system32\LVCOMSX.EXE
C:\Program Files\n52te\n52teHid.exe
C:\WINDOWS\system32\CTHELPER.EXE
C:\Program Files\Logitech\GamePanel Software\LgDevAgt.exe
C:\Program Files\Logitech\GamePanel Software\LCD Manager\LCDMon.exe
C:\Program Files\Logitech\GamePanel Software\G-series Software\LGDCore.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\WINDOWS\system32\RUNDLL32.EXE
C:\Program Files\DNA\btdna.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Logitech\SetPoint II\SetpointII.exe
C:\Program Files\Logitech\GamePanel Software\LCD Manager\Applets\LCDClock.exe
C:\Program Files\Logitech\GamePanel Software\Applets\LCDMedia.exe
C:\Program Files\Common Files\Logishrd\KHAL2\KHALMNPR.EXE
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
O1 - Hosts: 83.143.81.174 eq2i.com
O1 - Hosts: 83.143.81.174 www.eq2i.com
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: Skype add-on (mastermind) - {22BF413B-C6D2-4d91-82A9-A0F997BA588C} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O3 - Toolbar: del.icio.us - {981FE6A8-260C-4930-960F-C3BC82746CB0} - C:\Program Files\del.icio.us\Internet Explorer Buttons\dlcsIE.dll
O3 - Toolbar: (no name) - {757EFAE3-B160-4A69-95D7-46761353800B} - (no file)
O4 - HKLM\..\Run: [High Definition Audio Property Page Shortcut] HDAShCut.exe
O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE
O4 - HKLM\..\Run: [LVCOMSX] C:\WINDOWS\system32\LVCOMSX.EXE
O4 - HKLM\..\Run: [Kernel and Hardware Abstraction Layer] KHALMNPR.EXE
O4 - HKLM\..\Run: [Jomantha] C:\Program Files\n52te\n52teHid.exe
O4 - HKLM\..\Run: [CTHelper] CTHELPER.EXE
O4 - HKLM\..\Run: [Launch LgDevAgt] "C:\Program Files\Logitech\GamePanel Software\LgDevAgt.exe"
O4 - HKLM\..\Run: [Launch LCDMon] "C:\Program Files\Logitech\GamePanel Software\LCD Manager\LCDMon.exe"
O4 - HKLM\..\Run: [Launch LGDCore] "C:\Program Files\Logitech\GamePanel Software\G-series Software\LGDCore.exe" /SHOWHIDE
O4 - HKLM\..\Run: [AppleSyncNotifier] C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleSyncNotifier.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime Alternative\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKCU\..\Run: [NVIDIA nTune] "C:\Program Files\NVIDIA Corporation\nTune\nTuneCmd.exe" clear
O4 - HKCU\..\Run: [BitTorrent DNA] "C:\Program Files\DNA\btdna.exe"
O4 - HKCU\..\Run: [updateMgr] "C:\Program Files\Adobe\Acrobat 7.0\Reader\AdobeUpdateManager.exe" AcRdB7_1_0 -reboot 1
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKUS\S-1-5-19\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user')
O4 - Global Startup: SetPointII.lnk = ?
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_03\bin\ssv.dll
O9 - Extra button: Skype - {77BF5300-1474-4EC7-9980-D32B190E9B07} - C:\Program Files\Skype\Toolbars\Internet Explorer\SkypeIEPlugin.dll
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {0A5FD7C5-A45C-49FC-ADB5-9952547D5715} (Creative Software AutoUpdate) - http://www.creative.com/su/ocx/15030/CTSUEng.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {6C269571-C6D7-4818-BCA4-32A035E8C884} (Creative Software AutoUpdate) - http://ccfiles.creative.com/Web/softwareupdate/su/ocx/15101/CTSUEng.cab
O16 - DPF: {F6ACF75C-C32C-447B-9BEF-46B766368D29} (Creative Software AutoUpdate Support Package) - http://ccfiles.creative.com/Web/softwareupdate/su/ocx/15106/CTPID.cab
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O18 - Protocol: symres - {AA1061FE-6C41-421F-9344-69640C9732AB} - C:\Program Files\Norton Internet Security\Engine\16.5.0.135\coIEPlg.dll (file missing)
O20 - AppInit_DLLs: iSecurity.cpl
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Creative Audio Engine Licensing Service - Creative Labs - C:\Program Files\Common Files\Creative Labs Shared\Service\CTAELicensing.exe
O23 - Service: Creative Audio Service (CTAudSvcService) - Creative Technology Ltd - C:\Program Files\Creative\Shared Files\CTAudSvc.exe
O23 - Service: DefWatch - Symantec Corporation - C:\PROGRA~1\SYMANT~1\SYMANT~1\DefWatch.exe
O23 - Service: Portrait Displays Display Tune Service (DTSRVC) - Unknown owner - C:\Program Files\Common Files\Portrait Displays\Shared\DTSRVC.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Logitech Bluetooth Service (LBTServ) - Logitech, Inc. - C:\Program Files\Common Files\Logitech\Bluetooth\LBTServ.exe
O23 - Service: nTune Service (nTuneService) - NVIDIA - C:\Program Files\NVIDIA Corporation\nTune\nTuneService.exe
O23 - Service: NVIDIA Display Driver Service (nvsvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: PnkBstrA - Unknown owner - C:\WINDOWS\system32\PnkBstrA.exe
O23 - Service: Remote Packet Capture Protocol v.0 (experimental) (rpcapd) - CACE Technologies - C:\Program Files\WinPcap\rpcapd.exe

--
End of file - 8404 bytes

[CPitcher74]

I've had NIS 09 installed since around early January.  Here is the Root Repeal report part 1 of 2

ROOTREPEAL (c) AD, 2007-2008
==================================================
Scan Time:            2009/06/10 19:59
Program Version:        Version 1.2.3.0
Windows Version:        Windows XP SP2
==================================================

Drivers
-------------------
Name: 00000065
Image Path: \Driver\00000065
Address: 0x00000000    Size: 0    File Visible: No
Status: -

Name: a6k8zb9x.SYS
Image Path: C:\WINDOWS\System32\Drivers\a6k8zb9x.SYS
Address: 0xB7B2C000    Size: 303104    File Visible: No
Status: -

Name: dump_atapi.sys
Image Path: C:\WINDOWS\System32\Drivers\dump_atapi.sys
Address: 0xB4F94000    Size: 98304    File Visible: No
Status: -

Name: dump_WMILIB.SYS
Image Path: C:\WINDOWS\System32\Drivers\dump_WMILIB.SYS
Address: 0xF79DD000    Size: 8192    File Visible: No
Status: -

Name: rootrepeal.sys
Image Path: C:\WINDOWS\system32\drivers\rootrepeal.sys
Address: 0xB3452000    Size: 45056    File Visible: No
Status: -

Name: zvftmqv.sys
Image Path: zvftmqv.sys
Address: 0xF75F7000    Size: 61440    File Visible: No
Status: -

Stealth Objects
-------------------
Object: Hidden Code [Driver: Ntfs, IRP_MJ_CREATE]
Process: System    Address: 0x8a3c61d8    Size: -

Object: Hidden Code [Driver: Ntfs, IRP_MJ_CLOSE]
Process: System    Address: 0x8a3c61d8    Size: -

Object: Hidden Code [Driver: Ntfs, IRP_MJ_READ]
Process: System    Address: 0x8a3c61d8    Size: -

Object: Hidden Code [Driver: Ntfs, IRP_MJ_WRITE]
Process: System    Address: 0x8a3c61d8    Size: -

Object: Hidden Code [Driver: Ntfs, IRP_MJ_QUERY_INFORMATION]
Process: System    Address: 0x8a3c61d8    Size: -

Object: Hidden Code [Driver: Ntfs, IRP_MJ_SET_INFORMATION]
Process: System    Address: 0x8a3c61d8    Size: -

Object: Hidden Code [Driver: Ntfs, IRP_MJ_QUERY_EA]
Process: System    Address: 0x8a3c61d8    Size: -

Object: Hidden Code [Driver: Ntfs, IRP_MJ_SET_EA]
Process: System    Address: 0x8a3c61d8    Size: -

Object: Hidden Code [Driver: Ntfs, IRP_MJ_FLUSH_BUFFERS]
Process: System    Address: 0x8a3c61d8    Size: -

Object: Hidden Code [Driver: Ntfs, IRP_MJ_QUERY_VOLUME_INFORMATION]
Process: System    Address: 0x8a3c61d8    Size: -

Object: Hidden Code [Driver: Ntfs, IRP_MJ_SET_VOLUME_INFORMATION]
Process: System    Address: 0x8a3c61d8    Size: -

Object: Hidden Code [Driver: Ntfs, IRP_MJ_DIRECTORY_CONTROL]
Process: System    Address: 0x8a3c61d8    Size: -

Object: Hidden Code [Driver: Ntfs, IRP_MJ_FILE_SYSTEM_CONTROL]
Process: System    Address: 0x8a3c61d8    Size: -

Object: Hidden Code [Driver: Ntfs, IRP_MJ_DEVICE_CONTROL]
Process: System    Address: 0x8a3c61d8    Size: -

Object: Hidden Code [Driver: Ntfs, IRP_MJ_SHUTDOWN]
Process: System    Address: 0x8a3c61d8    Size: -

Object: Hidden Code [Driver: Ntfs, IRP_MJ_LOCK_CONTROL]
Process: System    Address: 0x8a3c61d8    Size: -

Object: Hidden Code [Driver: Ntfs, IRP_MJ_CLEANUP]
Process: System    Address: 0x8a3c61d8    Size: -

Object: Hidden Code [Driver: Ntfs, IRP_MJ_QUERY_SECURITY]
Process: System    Address: 0x8a3c61d8    Size: -

Object: Hidden Code [Driver: Ntfs, IRP_MJ_SET_SECURITY]
Process: System    Address: 0x8a3c61d8    Size: -

Object: Hidden Code [Driver: Ntfs, IRP_MJ_QUERY_QUOTA]
Process: System    Address: 0x8a3c61d8    Size: -

Object: Hidden Code [Driver: Ntfs, IRP_MJ_SET_QUOTA]
Process: System    Address: 0x8a3c61d8    Size: -

Object: Hidden Code [Driver: Ntfs, IRP_MJ_PNP]
Process: System    Address: 0x8a3c61d8    Size: -

Object: Hidden Code [Driver: Si3132r5, IRP_MJ_CREATE]
Process: System    Address: 0x8a3c71d8    Size: -

Object: Hidden Code [Driver: Si3132r5, IRP_MJ_CLOSE]
Process: System    Address: 0x8a3c71d8    Size: -

Object: Hidden Code [Driver: Si3132r5, IRP_MJ_DEVICE_CONTROL]
Process: System    Address: 0x8a3c71d8    Size: -

Object: Hidden Code [Driver: Si3132r5, IRP_MJ_INTERNAL_DEVICE_CONTROL]
Process: System    Address: 0x8a3c71d8    Size: -

Object: Hidden Code [Driver: Si3132r5, IRP_MJ_POWER]
Process: System    Address: 0x8a3c71d8    Size: -

Object: Hidden Code [Driver: Si3132r5, IRP_MJ_SYSTEM_CONTROL]
Process: System    Address: 0x8a3c71d8    Size: -

Object: Hidden Code [Driver: Si3132r5, IRP_MJ_PNP]
Process: System    Address: 0x8a3c71d8    Size: -

Object: Hidden Code [Driver: atapi, IRP_MJ_CREATE]
Process: System    Address: 0x8a3571d8    Size: -

Object: Hidden Code [Driver: atapi, IRP_MJ_CLOSE]
Process: System    Address: 0x8a3571d8    Size: -

Object: Hidden Code [Driver: atapi, IRP_MJ_DEVICE_CONTROL]
Process: System    Address: 0x8a3571d8    Size: -

Object: Hidden Code [Driver: atapi, IRP_MJ_POWER]
Process: System    Address: 0x8a3571d8    Size: -

Object: Hidden Code [Driver: atapi, IRP_MJ_SYSTEM_CONTROL]
Process: System    Address: 0x8a3571d8    Size: -

Object: Hidden Code [Driver: atapi, IRP_MJ_PNP]
Process: System    Address: 0x8a3571d8    Size: -

Object: Hidden Code [Driver: Cdrom, IRP_MJ_CREATE]
Process: System    Address: 0x89e88778    Size: -

Object: Hidden Code [Driver: Cdrom, IRP_MJ_CLOSE]
Process: System    Address: 0x89e88778    Size: -

Object: Hidden Code [Driver: Cdrom, IRP_MJ_READ]
Process: System    Address: 0x89e88778    Size: -

Object: Hidden Code [Driver: Cdrom, IRP_MJ_WRITE]
Process: System    Address: 0x89e88778    Size: -

Object: Hidden Code [Driver: Cdrom, IRP_MJ_FLUSH_BUFFERS]
Process: System    Address: 0x89e88778    Size: -

Object: Hidden Code [Driver: Cdrom, IRP_MJ_DEVICE_CONTROL]
Process: System    Address: 0x89e88778    Size: -

Object: Hidden Code [Driver: Cdrom, IRP_MJ_INTERNAL_DEVICE_CONTROL]
Process: System    Address: 0x89e88778    Size: -

Object: Hidden Code [Driver: Cdrom, IRP_MJ_SHUTDOWN]
Process: System    Address: 0x89e88778    Size: -

Object: Hidden Code [Driver: Cdrom, IRP_MJ_POWER]
Process: System    Address: 0x89e88778    Size: -

Object: Hidden Code [Driver: Cdrom, IRP_MJ_SYSTEM_CONTROL]
Process: System    Address: 0x89e88778    Size: -

Object: Hidden Code [Driver: Cdrom, IRP_MJ_PNP]
Process: System    Address: 0x89e88778    Size: -

Object: Hidden Code [Driver: dmio, IRP_MJ_CREATE]
Process: System    Address: 0x8a3c81d8    Size: -

Object: Hidden Code [Driver: dmio, IRP_MJ_CLOSE]
Process: System    Address: 0x8a3c81d8    Size: -

Object: Hidden Code [Driver: dmio, IRP_MJ_READ]
Process: System    Address: 0x8a3c81d8    Size: -

Object: Hidden Code [Driver: dmio, IRP_MJ_WRITE]
Process: System    Address: 0x8a3c81d8    Size: -

Object: Hidden Code [Driver: dmio, IRP_MJ_FLUSH_BUFFERS]
Process: System    Address: 0x8a3c81d8    Size: -

Object: Hidden Code [Driver: dmio, IRP_MJ_DEVICE_CONTROL]
Process: System    Address: 0x8a3c81d8    Size: -

Object: Hidden Code [Driver: dmio, IRP_MJ_INTERNAL_DEVICE_CONTROL]
Process: System    Address: 0x8a3c81d8    Size: -

Object: Hidden Code [Driver: dmio, IRP_MJ_SHUTDOWN]
Process: System    Address: 0x8a3c81d8    Size: -

Object: Hidden Code [Driver: dmio, IRP_MJ_POWER]
Process: System    Address: 0x8a3c81d8    Size: -

Object: Hidden Code [Driver: dmio, IRP_MJ_SYSTEM_CONTROL]
Process: System    Address: 0x8a3c81d8    Size: -

Object: Hidden Code [Driver: dmio, IRP_MJ_PNP]
Process: System    Address: 0x8a3c81d8    Size: -

[CPitcher74]

Root Repeal part 2 of 2

Object: Hidden Code [Driver: usbuhci, IRP_MJ_CREATE]
Process: System    Address: 0x89db01d8    Size: -

Object: Hidden Code [Driver: usbuhci, IRP_MJ_CLOSE]
Process: System    Address: 0x89db01d8    Size: -

Object: Hidden Code [Driver: usbuhci, IRP_MJ_DEVICE_CONTROL]
Process: System    Address: 0x89db01d8    Size: -

Object: Hidden Code [Driver: usbuhci, IRP_MJ_INTERNAL_DEVICE_CONTROL]
Process: System    Address: 0x89db01d8    Size: -

Object: Hidden Code [Driver: usbuhci, IRP_MJ_POWER]
Process: System    Address: 0x89db01d8    Size: -

Object: Hidden Code [Driver: usbuhci, IRP_MJ_SYSTEM_CONTROL]
Process: System    Address: 0x89db01d8    Size: -

Object: Hidden Code [Driver: usbuhci, IRP_MJ_PNP]
Process: System    Address: 0x89db01d8    Size: -

Object: Hidden Code [Driver: Ftdisk, IRP_MJ_CREATE]
Process: System    Address: 0x8a3581d8    Size: -

Object: Hidden Code [Driver: Ftdisk, IRP_MJ_READ]
Process: System    Address: 0x8a3581d8    Size: -

Object: Hidden Code [Driver: Ftdisk, IRP_MJ_WRITE]
Process: System    Address: 0x8a3581d8    Size: -

Object: Hidden Code [Driver: Ftdisk, IRP_MJ_FLUSH_BUFFERS]
Process: System    Address: 0x8a3581d8    Size: -

Object: Hidden Code [Driver: Ftdisk, IRP_MJ_DEVICE_CONTROL]
Process: System    Address: 0x8a3581d8    Size: -

Object: Hidden Code [Driver: Ftdisk, IRP_MJ_INTERNAL_DEVICE_CONTROL]
Process: System    Address: 0x8a3581d8    Size: -

Object: Hidden Code [Driver: Ftdisk, IRP_MJ_SHUTDOWN]
Process: System    Address: 0x8a3581d8    Size: -

Object: Hidden Code [Driver: Ftdisk, IRP_MJ_CLEANUP]
Process: System    Address: 0x8a3581d8    Size: -

Object: Hidden Code [Driver: Ftdisk, IRP_MJ_POWER]
Process: System    Address: 0x8a3581d8    Size: -

Object: Hidden Code [Driver: Ftdisk, IRP_MJ_SYSTEM_CONTROL]
Process: System    Address: 0x8a3581d8    Size: -

Object: Hidden Code [Driver: Ftdisk, IRP_MJ_PNP]
Process: System    Address: 0x8a3581d8    Size: -

Object: Hidden Code [Driver: Part, IRP_MJ_CREATE]
Process: System    Address: 0x89d851d8    Size: -

Object: Hidden Code [Driver: Part, IRP_MJ_CLOSE]
Process: System    Address: 0x89d851d8    Size: -

Object: Hidden Code [Driver: Part, IRP_MJ_DEVICE_CONTROL]
Process: System    Address: 0x89d851d8    Size: -

Object: Hidden Code [Driver: Part, IRP_MJ_INTERNAL_DEVICE_CONTROL]
Process: System    Address: 0x89d851d8    Size: -

Object: Hidden Code [Driver: Part, IRP_MJ_POWER]
Process: System    Address: 0x89d851d8    Size: -

Object: Hidden Code [Driver: Part, IRP_MJ_SYSTEM_CONTROL]
Process: System    Address: 0x89d851d8    Size: -

Object: Hidden Code [Driver: Part, IRP_MJ_PNP]
Process: System    Address: 0x89d851d8    Size: -

Object: Hidden Code [Driver: NetBT, IRP_MJ_CREATE]
Process: System    Address: 0x892cd1d8    Size: -

Object: Hidden Code [Driver: NetBT, IRP_MJ_CLOSE]
Process: System    Address: 0x892cd1d8    Size: -

Object: Hidden Code [Driver: NetBT, IRP_MJ_DEVICE_CONTROL]
Process: System    Address: 0x892cd1d8    Size: -

Object: Hidden Code [Driver: NetBT, IRP_MJ_INTERNAL_DEVICE_CONTROL]
Process: System    Address: 0x892cd1d8    Size: -

Object: Hidden Code [Driver: NetBT, IRP_MJ_CLEANUP]
Process: System    Address: 0x892cd1d8    Size: -

Object: Hidden Code [Driver: NetBT, IRP_MJ_PNP]
Process: System    Address: 0x892cd1d8    Size: -

Object: Hidden Code [Driver: usbehci, IRP_MJ_CREATE]
Process: System    Address: 0x89e6d1d8    Size: -

Object: Hidden Code [Driver: usbehci, IRP_MJ_CLOSE]
Process: System    Address: 0x89e6d1d8    Size: -

Object: Hidden Code [Driver: usbehci, IRP_MJ_DEVICE_CONTROL]
Process: System    Address: 0x89e6d1d8    Size: -

Object: Hidden Code [Driver: usbehci, IRP_MJ_INTERNAL_DEVICE_CONTROL]
Process: System    Address: 0x89e6d1d8    Size: -

Object: Hidden Code [Driver: usbehci, IRP_MJ_POWER]
Process: System    Address: 0x89e6d1d8    Size: -

Object: Hidden Code [Driver: usbehci, IRP_MJ_SYSTEM_CONTROL]
Process: System    Address: 0x89e6d1d8    Size: -

Object: Hidden Code [Driver: usbehci, IRP_MJ_PNP]
Process: System    Address: 0x89e6d1d8    Size: -

Object: Hidden Code [Driver: MRxSmb, IRP_MJ_CREATE]
Process: System    Address: 0x892c7980    Size: -

Object: Hidden Code [Driver: MRxSmb, IRP_MJ_CREATE_NAMED_PIPE]
Process: System    Address: 0x892c7980    Size: -

Object: Hidden Code [Driver: MRxSmb, IRP_MJ_CLOSE]
Process: System    Address: 0x892c7980    Size: -

Object: Hidden Code [Driver: MRxSmb, IRP_MJ_READ]
Process: System    Address: 0x892c7980    Size: -

Object: Hidden Code [Driver: MRxSmb, IRP_MJ_WRITE]
Process: System    Address: 0x892c7980    Size: -

Object: Hidden Code [Driver: MRxSmb, IRP_MJ_QUERY_INFORMATION]
Process: System    Address: 0x892c7980    Size: -

Object: Hidden Code [Driver: MRxSmb, IRP_MJ_SET_INFORMATION]
Process: System    Address: 0x892c7980    Size: -

Object: Hidden Code [Driver: MRxSmb, IRP_MJ_QUERY_EA]
Process: System    Address: 0x892c7980    Size: -

Object: Hidden Code [Driver: MRxSmb, IRP_MJ_SET_EA]
Process: System    Address: 0x892c7980    Size: -

Object: Hidden Code [Driver: MRxSmb, IRP_MJ_FLUSH_BUFFERS]
Process: System    Address: 0x892c7980    Size: -

Object: Hidden Code [Driver: MRxSmb, IRP_MJ_QUERY_VOLUME_INFORMATION]
Process: System    Address: 0x892c7980    Size: -

Object: Hidden Code [Driver: MRxSmb, IRP_MJ_SET_VOLUME_INFORMATION]
Process: System    Address: 0x892c7980    Size: -

Object: Hidden Code [Driver: MRxSmb, IRP_MJ_DIRECTORY_CONTROL]
Process: System    Address: 0x892c7980    Size: -

Object: Hidden Code [Driver: MRxSmb, IRP_MJ_FILE_SYSTEM_CONTROL]
Process: System    Address: 0x892c7980    Size: -

Object: Hidden Code [Driver: MRxSmb, IRP_MJ_DEVICE_CONTROL]
Process: System    Address: 0x892c7980    Size: -

Object: Hidden Code [Driver: MRxSmb, IRP_MJ_INTERNAL_DEVICE_CONTROL]
Process: System    Address: 0x892c7980    Size: -

Object: Hidden Code [Driver: MRxSmb, IRP_MJ_SHUTDOWN]
Process: System    Address: 0x892c7980    Size: -

Object: Hidden Code [Driver: MRxSmb, IRP_MJ_LOCK_CONTROL]
Process: System    Address: 0x892c7980    Size: -

Object: Hidden Code [Driver: MRxSmb, IRP_MJ_CLEANUP]
Process: System    Address: 0x892c7980    Size: -

Object: Hidden Code [Driver: MRxSmb, IRP_MJ_CREATE_MAILSLOT]
Process: System    Address: 0x892c7980    Size: -

Object: Hidden Code [Driver: MRxSmb, IRP_MJ_QUERY_SECURITY]
Process: System    Address: 0x892c7980    Size: -

Object: Hidden Code [Driver: MRxSmb, IRP_MJ_SET_SECURITY]
Process: System    Address: 0x892c7980    Size: -

Object: Hidden Code [Driver: MRxSmb, IRP_MJ_POWER]
Process: System    Address: 0x892c7980    Size: -

Object: Hidden Code [Driver: MRxSmb, IRP_MJ_SYSTEM_CONTROL]
Process: System    Address: 0x892c7980    Size: -

Object: Hidden Code [Driver: MRxSmb, IRP_MJ_DEVICE_CHANGE]
Process: System    Address: 0x892c7980    Size: -

Object: Hidden Code [Driver: MRxSmb, IRP_MJ_QUERY_QUOTA]
Process: System    Address: 0x892c7980    Size: -

Object: Hidden Code [Driver: MRxSmb, IRP_MJ_SET_QUOTA]
Process: System    Address: 0x892c7980    Size: -

Object: Hidden Code [Driver: MRxSmb, IRP_MJ_PNP]
Process: System    Address: 0x892c7980    Size: -

Object: Hidden Code [Driver: Cdfsࠅఅ瑎獆艠甀ሠ, IRP_MJ_CREATE]
Process: System    Address: 0x89256668    Size: -

Object: Hidden Code [Driver: Cdfsࠅఅ瑎獆艠甀ሠ, IRP_MJ_CLOSE]
Process: System    Address: 0x89256668    Size: -

Object: Hidden Code [Driver: Cdfsࠅఅ瑎獆艠甀ሠ, IRP_MJ_READ]
Process: System    Address: 0x89256668    Size: -

Object: Hidden Code [Driver: Cdfsࠅఅ瑎獆艠甀ሠ, IRP_MJ_QUERY_INFORMATION]
Process: System    Address: 0x89256668    Size: -

Object: Hidden Code [Driver: Cdfsࠅఅ瑎獆艠甀ሠ, IRP_MJ_SET_INFORMATION]
Process: System    Address: 0x89256668    Size: -

Object: Hidden Code [Driver: Cdfsࠅఅ瑎獆艠甀ሠ, IRP_MJ_QUERY_VOLUME_INFORMATION]
Process: System    Address: 0x89256668    Size: -

Object: Hidden Code [Driver: Cdfsࠅఅ瑎獆艠甀ሠ, IRP_MJ_DIRECTORY_CONTROL]
Process: System    Address: 0x89256668    Size: -

Object: Hidden Code [Driver: Cdfsࠅఅ瑎獆艠甀ሠ, IRP_MJ_FILE_SYSTEM_CONTROL]
Process: System    Address: 0x89256668    Size: -

Object: Hidden Code [Driver: Cdfsࠅఅ瑎獆艠甀ሠ, IRP_MJ_DEVICE_CONTROL]
Process: System    Address: 0x89256668    Size: -

Object: Hidden Code [Driver: Cdfsࠅఅ瑎獆艠甀ሠ, IRP_MJ_SHUTDOWN]
Process: System    Address: 0x89256668    Size: -

Object: Hidden Code [Driver: Cdfsࠅఅ瑎獆艠甀ሠ, IRP_MJ_LOCK_CONTROL]
Process: System    Address: 0x89256668    Size: -

Object: Hidden Code [Driver: Cdfsࠅఅ瑎獆艠甀ሠ, IRP_MJ_CLEANUP]
Process: System    Address: 0x89256668    Size: -

Object: Hidden Code [Driver: Cdfsࠅఅ瑎獆艠甀ሠ, IRP_MJ_PNP]
Process: System    Address: 0x89256668    Size: -

[Quads · Accepted solution]

Hi there 

I have my hands full at the moment, but you do have or part of of the Malware  " iSecurity Trojan"

Hijackthis entries

O3 - Toolbar: (no name) - {757EFAE3-B160-4A69-95D7-46761353800B} - (no file)

O4 - HKUS\S-1-5-19\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM')

O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user')

O20 - AppInit_DLLs: iSecurity.cpl

Tick (check) those entries only and click "fix checked" 

See http://www.bleepingcomputer.com/virus-removal/isecurity and try Malwarebytes updated and a Full Scan 

As for Norton, it is not loading as a service (O23) and a file is missing after cleaning your PC I would suggest reinstalling NIS

Quads 

[CPitcher74]

Everything seems back to normal now.  Thanks Quads.  Calling this solved and hopefully I won't be back