Norton Internet Security / Norton AntiVirus

[drfeller]

I had the same problem yesterday, when I got a popup error message on bootup saying "auto protect" was off. When I checked the settings for Real Time Protection, they showed Auto-Protection as "off." This setting and it's subsettings were also "greyed out" and I could not click on them to turn them on. I rebooted the system, and auto protect turned on, then turned off in less than a minute, and settings showed off and "greyed out." I had to uninstall NIS 2010, reboot, and re-install.

NIS has been running O.K. today. Keeping fingers crossed.

Norton engineers shoulcheck into this issue, because I have been running NIS 2010 for approximately 40 days with no problems - until yesterday 11/18. I suggest the engineers go back and look into the updates that were available over the last two days 11/17 to 11/18.

Setup: latest version of NIS 2010 17.1.0.19

[edit: Clarified subject to reflect moved post.]

Message Edited by drfeller on 11-19-2009 12:58 PM

Message Edited by drfeller on 11-19-2009 01:03 PM

Message Edited by shannons on 11-19-2009 01:46 PM

[floplot Norton Fighter]

Hi drfeller

Welcome to the Norton Forum

Sorry to hear about your problem. I am going to ask the Forum Mods to move your thread to it's own since you have posted to a thread that has been solved already. It will get better exposure in it's own thread. You will have to do nothing about getting it moved since the mod will take care of it. Thanks.

[Vineeth]

1. Click Start > Run (For Windows Vista, click Start > Accessories > Run).

2. In the Run dialogue box, type cmd and click Ok.

3. Type FLTMC on the command prompt to identify the status of SRTSP.

  In the command prompt window, you can see the filter names as given below
 

4. Do one of the following If SRTSP is not listed under Filter Name:

    • Uninstall the following programs if found in add/remove programs.
         
        - Antispyware
        - Adware Alert
        - Spyware Remover

    • If the above programs are not listed in add/remove programs, check for the following files in C:\Windows\System32\Drivers

        - antispyware.sys
        - adwarealert.sys
        - spywareremover.sys

      Delete the files if found, and then restart the computer.

Note: If files like Antispyware or adwarealert are listed under Filter Name, then remove them from the location C:\windows\system32.

[evenkeel]

My $.02: In case you can't run the FLTMC command, and get an error, you need to run the command prompt as Administrator. I have "Command Prompt" in my Vista Accessories menu--can't say for sure if it was always there, or if I put it there for convenience. Either way, if you have "Command Prompt", right-click on it, then choose "Run as Administrator". Then tell UAC to let you continue.This will allow you to run the command Vineeth recomended, if you are having trouble otherwise.

[drfeller]

I ran cmd as "Administrator" and here are my results for the filter FLTMC:

Microsoft Windows [Version 6.0.6002]

Copyright (c) 2006 Microsoft Corporation.  All rights reserved.

 

C:\Windows\system32>fltmc

 

Filter Name                     Num Instances      Frame

------------------------------  -------------  ------------  -----

BHDrvx64                            1                               0

eeCtrl                                    1                               0

SRTSP                                    3                               0

SymEFA                                3                               0

luafv                                       1                              0

FileInfo                                 3                               0

 

C:\Windows\system32>

As you can see, SRTSP is present and accounted for. Note: I do not currently have any other spyware/adware type utilities running on this Windows Vista Ultimate 64 machine (yet).

[Vineeth]

Thank you for the detailed information. Do you still face the "Auto-Protect off" problem? (as you said you have uninstalled and reinstalled the Norton product). Also what happems when you click on "Fix Now"?

Vineeth--