Norton Internet Security / Norton AntiVirus

[Timmy]

Hello

Just recently got an update to NIS 2010 17.5.0.127 and after a reset (well reseted 2-3 times already) noticed that when NIS remind's me about unresolved security risks it does not displays those risks as usual (name, level , fix button), also it does not display them when i manually scan that file

But i can still see those risks in history. Also normally NIS reminds me about those risks every 10 or 15 minutes but since new patch it did not remind me at all (eaven when writing this message) , exept once when i start my PC

Also at first after an update ccProxy.exe have not shown in my currently running processes, well it is now, but it should not hurt to be cautious ;)

Running Win 7 x64bit Ultimate

[Timmy]

Hello (again ;) )

I recently got an update to 17.5.0.127 besides problem with no resolve options in another thread just got (and try'ed twice with same result ) Symantec Service Framework has stopped working when i try to access performance options in NIS 2010

Using Windows 7 x64 Ultimate (sorry for a little cut on the image and did not seen similar threads when was going to write this one)

Now getting a bit worried

Edit:fixed not showing screenshot*

[Tech83 Super Phishing Phryer]

Hi! Timmy,

Have you run Windows Update through the control panel to download and install the latest updates for your system?  Microsoft recently released updates to the Dot Net Framework for Windows XP SP3 through Windows 7.  Be sure to install device drivers that come from the device's manufacturer to avoid problems with the device.

Also try shutting down the computer for a few minutes then start it back up to see if this clears up the problem.

Let us know your findings.

[Tech83 Super Phishing Phryer]

Hi! Timmy,

This thread's issue would have direct connection to your thread about the Service Framework issue.  And so changes some factors.  Which will be discussed later on.

[Timmy]

Hello

If you mean an update to ADO .NET Data Services update then i can see that it has been taken down due to some problems, and looks like it was taken down before it went to Win Update since i do not see it in update history, and i have all updates exept optional language packs and office live add-in .

As for problems they are unfortunetly still there (crash and no resolve options in detected scans and reminders)

, on the part that it reminded me only during start, i guess i was a bit fast on that, it reminds me as always (but without resolve options), as for crashing framework  when  i click on "performance" it is stillcrashing.

From new things on main ui when i click on "norton tasks" nothing happens, "application rating"s looks like it is working fine, and a new odd thing that did not happen before an update is that norton starts all by itself minimized, when i start a pc game, does not happen when i start windows games, or other games in window mode, it happens when i start in full screen or when i change to full screen from window mode, i can see that norton is started and is minimized on the taskbar, also i can see in history that norton sends many error conditions and application failure's

Also restarted few times already

PS. sorry for the trouble of merging threads

[Tim_Lopez Administrator]

Hello Timmy,

We would like to gather a Crash Dump from you, which will give us detailed information on why this issue is happening on your computer. Would you be able to gather this and upload it to a later specified location?

What you would do is first disable Norton Product Tamper Protection by launching the Main User Interface, clicking on Settings and changing the option in the Miscellaneous Settings section. 

After you have Norton Product Tamper Protection disabled, reproduce the issue which leads to the crash. When you see the dialog that the Symantec Service Framework has stopped working, do not close the dialog.

Launch Task Manager by right-clicking on the lower Taskbar and selecting Task Manager. When Task Manager launches, click on the Processes tab, and click on Show Processes from All Users. Sort the list by Image Name, and then locate both (two) ccSvcHst.exe processes. Right-click on each one and select Create Dump File. 

Both files will be put in the temp folder. (Windows Key+R, and then type %temp% to launch the temporary directory) 

Locate both the dump files, and compress them using the Windows Built in Compression (select the files, right click, send to, Compressed (zipped) folder)

I'll send you a Private Message (top right corner of the screen) with instructions on where to upload the files.

Let me know once you have the files uploaded, and we'll investigate this further.

Thanks!