10-09-2009 04:52 PM - edited 10-09-2009 05:08 PM
"I upgraded to NIS2010 from NIS2009 and my FF 3.5 didin't even start. I have to now keep it disabled. I started FF in safe mode disabled all addons and then enabled all the addons except Norton (Norton IPS 2.0 , Norton Toolbar 4.0) only then I was able to start FF."
FF Version 3.5.3
NIS 2010 Version 22.214.171.124
Windows XP SP3 Build 2600 - 32 Bit
Same here but its a fresh install of NIS2010 on a brand new clean install of XP and FF 3.5.3...
Internet Download Manager
ONLY way FF will load is with IPS 2.0 and Toolbar 4.0 DISABLED
EDIT: SAME PROBLEM in IE8 - IE will not load unless TOOLBAR, BHO, and IPS DISABLED!
10-13-2009 04:50 PM - edited 10-13-2009 04:53 PM
No crashing problems, only missing Add-ons. After reinstalling Firefox, I'm missing Norton IPS and Norton Toolbar. I can't find where to reinstall these add-ons. Seems quite silly there's no seperate add-on download on firefox or nortons sites. Updating doesn't do anything either. If I uninstall and reisntall Norton, I can get it, but it still seems a bit extreme to uninstall Norton.
1. Windows XP SP2
2. Firefox v3.5.3
3. adblock plus
deeperweb for google
flash video resources downloader
multiple tab handler
ruwt? sports toolbar
tab mix plus
tineye image search
4. No idea, after reinstalling Firefox, they weren't there. They only show up if I uninstall and reinstall Norton.
5. Clean Norton Internet Security 2010 isntall.
6. "Always ask me where to save files", "When I open a link in a new tab, switch to it imediately". Both the only two adjustments I've made.
7. No crashes, missing Norton IPS and Norton Toolbar after reinstalling Firefox.
10-23-2009 06:17 PM
Sorry for the inconvenience and thank you for reporting the issue.
Please check my private message to you with a request for more information (see the upper right of any Norton Community page for a link to your messages).
10-28-2009 08:11 PM
Same exact problem here.
I use NIS 2010 under Vista Ultimate 64bit and Firefox 3.5.4.
Since I installed NIS 2010 Firefox crashes like crazy: again and again and again every session, and it takes 10 seconds or more to launch. Same with booting the machine: it takes 30 seconds more with NIS 2010 installed.
Moreover, now that I reinstalled Firefox, I can't get my Norton Toolbar back: I have NIS 2010 installed, but I can't use Identity safe feature fill form with Firefox because no toolbar appears in the browser.
If anyone can help, thanks in advance.
10-29-2009 05:11 AM
I, too, cannot get the Toolbar to appear nor can I use Identity-Safe. Everything was fine until NIS 2010 ran an autoupdate yesterday morning. My FF version when this happened was 3.5.2. I upgraded to 3.5.4 later yesterday hoping it would help. It did not work. I would like to have my Identity-Safe back.
10-29-2009 05:31 AM - edited 10-29-2009 05:33 AM
There is a thread on this issue. The latest patch (126.96.36.199) pushed out to NIS 2010 caused this problem and was pulled back from the servers after the problem became apparent. Symantec is working on a fix to get the Norton add-ons running again in Firefox:
Ladies and Gentlemen, we are now ready for take-off. We would like to remind you that smoking and flaming are prohibited on all boards of this forum. We wish you an enjoyable flight with Norton Airlines.