Norton Internet Security / Norton AntiVirus

[Silvrcloud2003]

"I upgraded to NIS2010 from NIS2009 and my FF 3.5 didin't even start. I have to now keep it disabled. I started FF in safe mode disabled all addons and then enabled all the addons except Norton (Norton IPS 2.0 , Norton Toolbar 4.0) only then I was able to start FF."

FF Version 3.5.3

NIS 2010 Version 17.0.0.136

Windows XP SP3 Build 2600 - 32 Bit

Same here but its a fresh install of NIS2010 on a brand new clean install of XP and FF 3.5.3...

Installed Extensions:

ForecastFox

AdBlock Plus

Update Notifier

Extended Statusbar

Internet Download Manager

AI Roboform

ONLY way FF will load is with IPS 2.0 and Toolbar 4.0 DISABLED

HELP!

EDIT:  SAME PROBLEM in IE8 - IE will not load unless TOOLBAR, BHO, and IPS DISABLED!

Message Edited by Silvrcloud2003 on 10-09-2009 08:08 PM

[dbrisendine Norton Fighter]

Do you have AI Roboform in both FF and IE8?

[Bad213Boy]

No crashing problems, only missing Add-ons. After reinstalling Firefox, I'm missing Norton IPS and Norton Toolbar. I can't find where to reinstall these add-ons. Seems quite silly there's no seperate add-on download on firefox or nortons sites. Updating doesn't do anything either. If I uninstall and reisntall Norton, I can get it, but it still seems a bit extreme to uninstall Norton.

1. Windows XP SP2

2. Firefox v3.5.3

3. adblock plus
all-in-one gestures
all-in-one sidebar
cleo
coolris
coolpreviews
deeperweb for google
downthemall
dragdropupload
download statusbar
fast dial
febe
fire.fm
flash video resources downloader
flashgot
foxtab
greasemonkey
jdownff
locator
multiple tab handler
norton ips
norton toolbar
personas
quickdrag
ruwt? sports toolbar
skipscreen
smarterfox
speed dial
tab mix plus
tineye image search
tv-fox
video downloadhelper
xmarks

4. No idea, after reinstalling Firefox, they weren't there. They only show up if I uninstall and reinstall Norton.

5. Clean Norton Internet Security 2010 isntall.

6. "Always ask me where to save files", "When I open a link in a new tab, switch to it imediately". Both the only two adjustments I've made.

7. No crashes, missing Norton IPS and Norton Toolbar after reinstalling Firefox.

8. N/A

Message Edited by Bad213Boy on 10-13-2009 04:52 PM

Message Edited by Bad213Boy on 10-13-2009 04:53 PM

[zoreh_kashani]

Hi Silvrcloud2003,

Sorry for the inconvenience and thank you for reporting the issue.

Please check my private message to you with a request for more information (see the upper right of any Norton Community page for a link to your messages).

Thanks,

Zohreh

[Rapier]

Same exact problem here.

I use NIS 2010 under Vista Ultimate 64bit and Firefox 3.5.4.

Since I installed NIS 2010 Firefox crashes like crazy: again and again and again every session, and it takes 10 seconds or more to launch. Same with booting the machine: it takes 30 seconds more with NIS 2010 installed.

Moreover, now that I reinstalled Firefox, I can't get my Norton Toolbar back: I have NIS 2010 installed, but I can't use  Identity safe feature fill form with Firefox because no toolbar appears in the browser.

If anyone can help, thanks in advance.

[wrnoof]

I, too, cannot get the Toolbar to appear nor can I use Identity-Safe. Everything was fine until NIS 2010 ran an autoupdate yesterday morning. My FF version when this happened was 3.5.2. I upgraded to 3.5.4 later yesterday hoping it would help. It did not work. I would like to have my Identity-Safe back.

Thanks,

wrnoof

[Yaso_Kuuhl Norton Fighter]

wrnoof:

There is a thread on this issue. The latest patch (17.1.0.14) pushed out to NIS 2010 caused this problem and was pulled back from the servers after the problem became apparent. Symantec is working on a fix to get the Norton add-ons running again in Firefox:

http://community.norton.com/norton/board/message?board.id=nis_feedback&thread.id=83448

Message Edited by Yaso_Kuuhl on 10-29-2009 01:33 PM