12-15-2009 04:16 AM - last edited on 12-15-2009 05:21 AM by JerryM
Norton 2010 recently downloaded and installed as answer to a previous problem persistently identifies TweakXP as a threat but cannot remove it and therefore goes round in endless circle. How can I tell it to ignore?
Attached conversation with Norton expert.
<<Edit: Norton Support Agent"s name removed from the attachment as the the participation guidelines>>
Solved! Go to Solution.
12-15-2009 05:16 AM - edited 12-15-2009 05:46 AM
Yes there is a way
Disclaimer: This User DOES NOT hold responsibility for damage to the user's computer resulting from excluding any threats that are identified as malicious. Please only do so if you are 100% sure the file is SAFE!
1. Open up nis 2010
2. Go to settings
3. Scan exclusions.
4. Click add under scan exclusions
5.browse your file/folder/drive and click add
6. do similarly for auto protect exclusions
and you are done
now the threat will NOT be scanned by nis 2010
Try submitting the sample to symantec: https://submit.symantec.com/dispute/false_positive
In addition, try running the file through a couple of other AntiVirus engines provided by other manufacturer:
And click here to submit the file as sample to symantec.
12-15-2009 02:10 PM
I have done that for two locations - but Norton IS 2010 is still reporting the risk!!!
How can I get it to ignore that particular risk?
12-15-2009 02:52 PM
12-16-2009 01:25 AM
Had to move the whole implicated folder to a removable drive before a rescan proved negative!!
I love Norton when it works quietly in the background - but I cannot abide these false positives that require days of research to eliminate.