Norton Internet Security / Norton AntiVirus

[ash65867]

Recently I have had to reinstall NIS 2010 3 times because it stopped working.  Used Norton Removal Tool to uninstall.  SYmtoms are:

1. NIS icon disappears from system tray after boot.

2. Clisking on the NIS icon on the destop will not run uistub.exe

3. running uistub directly will not work either.

4 reinstall works for a couple of days then quits.

I am running Windows XP SP3 with all the latest updates.  I have completely removed and disabled uPnP and disabled the following services:

SSDP discovery service

Universal plu and play device host

Anyone have any other ideas?  Does Norton have a fix or are they even looking into this problem.  I have seen other posts that discuss same problem.

[KarlS]

Lots of us having the exact same problem. See the other thread here at

http://community.norton.com/t5/Norton-Internet-Security-Norton/NIS-System-Tray-icon-missing/td-p/196...

[Phil_D Norton Fighter]

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ash65867 wrote:

Does Norton have a fix or are they even looking into this problem.  I have seen other posts that discuss same problem.

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Hi ash65867,

Yes, the Symantec Staff is very well aware of the issue and is researching a resolution to the problem.

I am sorry, but I do not know when a fix will be available.

[Monkeybloke]

On my XP system this problem occured immediately after installing Windows Security Update for IE8, KB978207 on 23rd January.

After rolling back the system to before the update (using GoBack) the problem disappeared. It then re-appeared when Windows Update was run again. So it seems reasonable to suspect that KB978207 could be the culprit.

[Phil_D Norton Fighter]

Hello Monkeybloke,

Each computer is unique and it is unusual that an IE update would affect the functionality of your Norton Product.

Although this may be the case with your machine, the problem was first reported by Plankton on January 15 in this thread, which was a week prior to the out of band IE update.

How far did you roll back your computer?

[Monkeybloke]

Hi Phil

I rolled my computer back about 20 minutes, ie. to just before the windows Update. I then rebooted several times without any failure, re-enabled Windows Automatic Update and let the update install again. On the next boot the system failed to load  the NIS icon. Maybe I didn't test it for long enough after rolling back but it does seem a strange co-incidence that the failure occured again immediately after re-installing the Windows Update.

Consequently, I've now rolled back again to start of day on 23rd Jan. and so far the fault hasn't re-appeared. I've disabled Windows Update for the moment to see if the system keeps working. I'll let you know what the outcome is.

Cheers

Monkeybloke

[Phil_D Norton Fighter]

Yes, please keep us informed.

Your testing is appreciated!

[Monkeybloke]

Phil

Forgot to mention that at the time of failing my NIS version was still 17.1.0.19, so when the failure was noticed I clicked on Live Update and NIS was updated to 17.5.0.127. This did not, however cure the problem, hence the reason why I rolled back to the point before Windows Update.

[Phil_D Norton Fighter]

Rolling back "midstream" during the update may have caused an issue. The full 17.5 version requires a few restarts to complete. It sounds like you also rolled back to a point prior to the 17.5 update. Is that correct?

Which version you currently have? Have you tried running One Click Support?

[Monkeybloke]

I can't see why rolling back 'midstream' or at any other point using GoBack would cause a problem, as, unlike System Restore, GoBack rolls EVERYTHING back, to the point before any updates were run, so what was happening at the time the rollback was initiated is irrelevant.

Having rolled back to start-of-day on 23rd Jan, I am now on NIS version 17.1.0.19 again and up to now it is working ok.

Just to add to the confusion, I have in the last few minutes, run Windows Update on my second system, which hadn't been used for a few days and, so far no failures have been noticed. That system is also on NIS 17.1.0.19. I'll see if anything changes when I update to NIS 17.5.0.127 on that system, but, as you said earlier, every system is different, so anthing could happen!

Personally, I've never found 'One Click Support' to be much use. I prefer to either roll back with GoBack or restore from a known good full backup with Ghost in order to solve my problems,depending on how many days of GoBack history I have got.