01-25-2010 12:37 PM
Knowing that you are on version 188.8.131.52 clarifies some things.
It is very possible that the first part of the Norton update came in around the same time as the Windows update. This type of patch generally arrives in two parts. That may be why you experienced the issue even before running Live Update to complete the engine update.
I am fairly certain that if you install the Windows Update now with version 184.108.40.206, you will not experience a problem.
The problems have occurred with the 17.5 update.
Norton 360 • Norton Internet Security • Norton Zone | XP SP3 • Windows 7 Professional SP1 x64
• PLEASE, BACKUP or EXPORT your Identity Safe Data on a regular basis •
01-25-2010 03:39 PM
I do not believe that the IE hot fix KB978207 is the problem. I have 2 machines updated to the same XP SP3 level. NIS 2010 is working fine on on but not on the other. The one that it is working on does not have a lot of VIsual Studio stuff on it.. I have SQL Express 2008 advanced installed on the one where NIS is not working. It may be one of the services that is started for SQL that causes the problem. I may remove Visual Studio and SQL and reistall NIS to see if this work in the future. In the mean time I have uninstalled NIS 2010 from the offending machine and switched to MS Security Essentials for now. We will see what happens.
01-26-2010 12:58 AM
Yes, I now agree that KB978207 is not the problem. After rolling back my system and re-applyiing Windows Update I have had no further problems. I have also updated NIS to 17.5 and still so far no problems this time. Very strange!
However, on my second system, updating NIS to 17.5 has caused a different problem. On shutting down Windows I get a message box saying 'ccsvchst shutting down', which eventually changes to 'ccsvchst not responding'. I have therefore rolled back to NIS 17.1 on that system, but short of disabling LiveUpdate there doesn't seem to be any way of preventing 17.5 from downloading itself again, so let's hope they fix the problem pretty soon.
02-01-2010 07:54 PM
HI Guys, I'm having the very same problems as "ash65867" . To add more to the mix :
1- I'm using Vista Ultimate SP2
2 - "LiveUpdate" will not launch
Yesterday I worked with Norton Tech Support. They took remote control of my PC and uninstalled and reinstalled NIS 2010
and this problem remained. I had already done this twice to no avail. Tech Support then referred me to their virus removal team. For $99.95 they will attempt to remove the " alleged virus" . I told them I'm not having any problems with other applications, just that the NIS 2010 icon in the system tray disappears, can't launch NIS 2010 from the desktop icon nor with "start / all programs" and that "Live Update" will not start. If I can't launch or control NIS 2010 then who know what else in the program has failed. Maybe this could be a problem created from a previous update of NIS 2010, who knows! I declined their offer to remove a virus I feel is not there. Further more, I told them that if a virus was out there that will cause NIS 2010 to stop protecting a PC, Symantec would surely want to investigate my PC on there tab to insure this "alleged virus" could be found and keep me as well as other Norton subscribers from experiencing the same problems. That was the end of our conversation. I'm at a loss, any help would be greatly appreciated.
02-02-2010 04:53 AM
I guess I have to join this club. The problems I'm having are on my primary PC and a laptop, both running XP Pro Sp3 with the latest updates. My wifes PC running Vista has not had any problems I am aware of. I'll start with the desktop PC.
A few weeks ago I started having problems during shutdown with a window popping up complaining about ccsvchst not responding. the computer would hang at that window until I selected the "end" button to kill it. I did some cursory investigation and noticed that the NIS icon would sometimes disappear from the taskbar and the NIS control panel could not be opened. Whenever this happened I would get the ccsvchst error at shutdown. About a week ago a Norton tech remotely uninstalled and reinstalled NIS. This worked for about a week but the problem reappeared. Yesterday another tech did the same thing but also made a registry change and assured me the problem would not reoccur. The change will force the shutdown of the hung ccsvchst daemon on shutdown but does not fix the underlying problem.
I captured some of our conversation by cut and paste and edited it to remove names and timestamps. Some of it is listed below.
Tech: did the issue repeated again?
Me: No, not this time. Same as the last time this was done.
Tech: it will not repeat again. Some times it will occur, if there are plenty of programs running on your computer.
Me: That does not sit well with me. When ccsvchst stops responding is NIS still protecting my PC? If I do a backup and ccsvchst is hung will the PC shut down like it's supposed to? Why can't this work like it's supposed to?
Me: How do you define "plenty of programs"?
Tech: have reseted the settings and I'm sure that the issue won't repeat again in future. I'm sure about it. it won't repeat again.
Me: What was the registry change you made and can you put my background back.
Tech: I have changed one of the value from 0 to 1 in Auto end tasks in registry, which will fix the issue permanently.
Me: Please tell me the name of that value.
Tech: Yes, you can go through this steps. ---HKEY_CURRENT_USER\Control Panel\Desktop
---In the right pane, right-click AutoEndTasks, and then click Modify.
-- Change the value from 0 to 1.
Me: OK. You did not answer my other question though. If ccsvchost gets hung is NIS still protecting my computer?
Tech: Yes, NIS will protect your computer even though it hungs. But the issue won't repeat again.
Me: I hope not but don't share you confidence yet.
Tech: I'm confident that the issue won't repeat again. Is there anything else that I can help you with?
Me: Not at this time. I hope you are correct about the problem.
Tech: Yes, I resolved the issue correctly and it won't repeat in future.
Trying to get direct answers to questions was difficult at best. I guess they weren't scripted for him. Anyway NIS on the desktop once again seems to be working properly for the time being but I have lost confidence in it and Symantecs' ability to provide a reliable product. Other than the reinstall and registry change I have no idea what the tech did to any setting on my PC as nothing was happening on the screen for long periods of time.
Synamtec NEEDS to provide the capability for a complete log of any conversation I might have with Symantecs' on line support sent to me by email or the option to save the sessions when we are done. I also want to know what the tech has done to fix the issue.
As for the laptop, I installed NIS, ran live update, and experienced the ccsvchst problem immediately. I have not had Symantec put their magic fingers on it yet.
02-02-2010 07:25 PM
Its a pleasure to be part of the community. I have been using Norton security software and utilities for years and it's been flawless up to now .
Yes, I'm running 220.127.116.11 .
There is an update to my situation. For the last 24 hrs. NIS 2010 seems to be back running normal. I have not done anything. The PC has not been turned off nor restarted. Could there have been an update that went awry and has now been corrected ?
02-02-2010 11:39 PM
As you have obviously discovered, the quality of the support provided by Symantec's Norton tech support organization is, IMHO, poor-to-awful. The quality of the support provided in this Forum, however, is, again IMHO, absolutely fantastic. Unfortunately, I suspect far more users have had contact with the tech support organization than with this Forum, and I'm guessing many of those users have had bad enough experiences to give up on NIS/NAV. Too bad, as NIS/NAV are clearly the best protection packages out there.
02-03-2010 06:07 AM
rIslander, thanks for the reply and I agree with your sentiment about Symantec support with one caveat. Your statement "Too bad, as NIS/NAV are clearly the best protection packages out there" should include 'when they work'. When the NIS icon disappears and the ccsvchst process stops working I don't know what's working and what isn't. With abysmal support like I've experienced being the norm for most products there isn't much that can be done. I'm looking into open source for the future. At least with that the excellent forum support is quite helpful just as it is here but without paying for a poorly supported product.
02-18-2010 10:08 PM
I am running the latest version of NIS 2010, running Windows XP SP3, w/ all windows updates.
I've noticed my taskbar disappears too, I don't remember when it started to happen though. It seems to happen pretty erratically. I checked the services and the norton service looks to be running fine. I know NIS runs even though the taskbar is missing (once in a while it would popup a protection window).
Sometimes when I reboot the system it returns, sometimes it does not though.
However when I logged into my computers Administrator account (not the user account, but the built-in Administrator account) the icon has always been there. And then when I log back into my user account, the icon is there.
So I'm not sure if it has anything to do with the user accounts or not...