NIS 2010 locks up system when minimized and user logs off

bgc99 · ‎09-12-2009

System running Win XP SP3.

I upgraded from NIS 2009 to 2010 and found the following issue. I start a full system scan and minimize the NIS windows to the toolbar. I then logoff my account leaving NIS running. When I come back to it a couple of hours later and try to logon, the system took several minutes to get back to the desktop.

I clicked the taskbar button to maximize NIS and after a couple of minutes it appeared, taking many seconds to fully appear on screen. The scan was still on the C: drive so I click stop scan, it says are you sure and I say yes. After waiting and waiting I finally have to hit reset to reboot.

This happened whether or not I said to run at low priority when I minimized the scan window. I have uninstalled NIS 2010 and reinstalled NIS 2009. When I do a full system scan with 2009 I follow the same procedures as listed above and do not experience the system slowdown / freeze that 2010 causes. I should say that I did use the Norton removal tool before installing 2010 and did a clean install.

Any ideas what has changed between NIS 2009 and 2010 that would account for this behavior?

BGC

Message Edited by bgc99 on 09-15-2009 02:23 AM

irbrenda · ‎08-21-2009

Updated today also. Nothing but problems. Need to go back to 2009. LIve Update does not work; Norton Add-on Pack is not working, esp. the Anti-Spam feature. I'm running Vista.

Morac · ‎05-14-2008

irbrenda wrote:
Updated today also. Nothing but problems. Need to go back to 2009. LIve Update does not work; Norton Add-on Pack is not working, esp. the Anti-Spam feature. I'm running Vista.

Anti-Spam isn't part of the Add-on pack any more. It's built in.

bgc99 · ‎09-12-2009

I did a full scan after reinstalling NIS 2009 following the same procedure in the original post. I checked it a couple of hours later to compare with 2010, and it was DONE! I don't get it, the whole focus of 2009 was sleeker, faster, less bloat and it lived up to the hype. Now it seems all aboard the bloat train again.

BGC

SendOfJive · ‎02-07-2009

Hi bgc99,

Any other security software running on your system that might interfere with a Norton scan? Something that got along well with NIS 2009 but feels threatened by NIS 2010, perhaps?

bgc99 · ‎09-12-2009

No other security software. I have Norton Systemworks Basic installed. I had it installed with NIS 2009 and 2010 and like I said I've not had this type of problem with 2009.

BGC