09-15-2009 07:15 PM
09-16-2009 01:18 PM
I talked to two levels of support explaining that NIS 2010 won't accept just a file name in Scan Exclusions. Both techs told me you cannot just put in a file name.......until I had them look at their own HELP area giving an example that you can. I was then assured that a tech would check to see if the "problem" has been fixed and would call me back within 48 hours.
Anyway to call a 2nd or 3rd level tech Stateside?
09-16-2009 01:21 PM - edited 09-16-2009 02:19 PM
You are posting in the wrong thread; you have already opened a thread on this issue, which is non-related to this one.
EDIT: your post has been split off from the non-related thread and merged with your thread mentioned above. Please continue posting over here. Thanks :-)
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09-16-2009 09:21 PM
Sorry Morac - I did not notice the previous posting when I searched.
Just a note - when I finally got hold of 2nd level support stateside, they knew nothing about it - they gave me the same line as overseas support that you "cannot" enter a file name - no matter how many times I refered them to the HELP file. Then they said the HELP was wrong.
I asked how we exclude 12 files written 200 times on a single system (times 34 systems we are installing)
I got a call back an hour later agreeing it was a bug!!