01-12-2011 04:19 PM
Firstly, welcome to the community.
Please let us know all the details about your computer, the OS and software which you are using.
Also, are you using another security program, or were you, and, if so, did you fully remove it.
01-13-2011 12:15 AM
Win 7 Ultimate English, no another security program, i had contacted ur assist, he remote connected to my computer, and full removed NIS, restarted and reinstall NIS , problem remains, i am in china
01-13-2011 12:29 AM
If you have a subscription for Norton 2006 or later, then you can upgrade for free to Norton 2010.
Please access your Norton account to copy your product key and to see whether you had Norton Internet Security (which always comes with a firewall) or Norton AntiVirus (no firewall) installed:
Accordingly, you can download NAV or NIS 2010 from one of the appropriate links below and save the installation package to your computer:
www.norton.com/nis10 (Norton Internet Security)
www.norton.com/nav10 (Norton AntiVirus)
You will need your product key to activate Norton 2010. During the activation, your remaining subscription days will be automatically picked up. If you encounter any difficulties during activation, such as a notification saying that you have exceeded the number of allowed activations, please contact Symantec Customer Support at the link below - you can chat with them for free - and they will be able to sort out things for you: