Norton Internet Security / Norton AntiVirus

[aadit4]

Hey, I have a Windows 7 Ultimate 32 bit, upgraded from Vista 32 bit. When I install nis 2011, nis 2012 beta or 360 at the time when the install says starting services I get a BSOD pointing to symefa.sys. when i reboot it gets to the windows loading and it gives me a bsod. it will not boot into normal and safe mode. then i use a old system restore point and recover to when nis wasnt there. 

connecting back to my old threads (refer bottom), i have updated my BIOS, sound card, video card (which apparently can cause a lot of problems) and network adapter drivers. I am also nearly fully updated on the windows updates. but, if it helps i get bsods when I install service pack 1 and KB982018. on service pack 1 I get a bsod when windwos is loading and i recover by system restore. 

If i install it through safe mode the bsod comes when i boot into normal mode and when the driver starts to load in the background (I think thats when the BSOD happens). apparently it is something preventing "symefa.sys" from unloading properly. i have also done registry scan and fix, and have also removed some unrequired programs/drivers which may have caused the problem. no luck, had the problem for many months now.

any ideas?

btw, I am aware of the removal tool

I have a few old threads on this topic, but they seem to have died, nothing happening on them. last active one was this:

http://community.norton.com/t5/Norton-Internet-Security-Norton/Norton-Internet-Security-2011-Blue-Sc...

[PapauZ Norton Fighter]

Hi,

did you had on Vista any Norton product? If yes, did you uninstalled that before the upgrade to win7?

[aadit4]

thanks for the quick reply

im not sure, i cant remember. sorry. but, i dont think i did.

i forgot to mention that i have had nis 2011 running on this computer for ages. but, its not working anymore.

[huwyngr Norton Fighter]

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aadit4 wrote:

Hey, I have a Windows 7 Ultimate 32 bit, upgraded from Vista 32 bit. When I install nis 2011, nis 2012 beta or 360 at the time .....

[ ... ] 

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Do you mean you have installed all three at the same time on the same computer? That will crash any system.

Please clarify.

[aadit4]

no of course not, i meant that all three have the same problem.

[huwyngr Norton Fighter]

Thanks

-- "of coure not" ? You might be surprised after a few decades of troubleshooting!

You are in good hands here.

Was your Upgrade to WIN 7 and an on-top upgrade or a clean one? I've done both types in the past but not had problems ... yet.

[aadit4]

really? people installed everything at once

thanks, i hope it gets fixed soon, ive had this problem for ageeeeees.

on-top upgrade.

if it helps you can have a read of my old thread which may help.

[PapauZ Norton Fighter]

Can you access the Windows logs to get some more detailed information about the BSOD? What is the error code, etc.

[aadit4]

just tell me how to and ill try.

[PapauZ Norton Fighter]

First you have to configure Windows not to reboot right at the moment it has a BSOD:

http://pcsupport.about.com/od/windows7/ht/automatic-restart-windows-7.htm

Than install the Norton products, and repeat the BSOD.

After this try to boot into Windows (Safe Mode or normal mode), and open Control Panel -> Administrative Tools -> Event Viewer. Under Windows logs search for the BSOD error, right click on it and copy the details into a txt file. Also if it was created, please send us the crash dump file also (it is created to the folder you can set in the auto restart settings).