Norton Internet Security / Norton AntiVirus

[dominosafety]

Hi, I had a crash caused by IMO a sticky site on IE

I rebooted and got a Norton error warning of 3043.1 in the intrusion module

when I asked for a fix it then told me I had a 3040.10011

I understand the easiest way of resolving this is to uninstall and re-install from the disc

but the disc is with the laptop in spain for the next couple of weeks.

how can I do a re-install without the cd (I have the product key noted here in uk)

[RichD]

Hi Dominosafety,

Welcome to the forum.  In your case, I think you should be able to re-install your NIS 2011 by first downloading the NIS 2011 installation file to your desktop and then by double-clicking on that file when you are ready to re-install. (You have to uninstall your current NIS 2011 first, however.)   Be sure you have your Product Key available during the re-installation phase.

The link for downloading the NIS 2011 installation file is:

http://www.norton.com/nis11

RichD

[floplot Norton Fighter]

Hello dominosafety

You can follow the instructions in this kb for a tool which will uninstall your NIS 2011 and reinstall it with the newest version.

http://us.norton.com/support/kb/web_view.jsp?wv_type=public_web&docurl=v60392881_EndUserProfile_en_u...

Thanks.

Please come back and let us know how it works. It will be ok for UK also since you use the English language..