04-05-2011 11:57 AM
Solved! Go to Solution.
04-05-2011 12:04 PM
If a person from Norton Cutomer Support has Assured you then you should not be concerned
are you able to update the product in the rest of the Norton in the other PC i.e live update?
If yes then you`r okay
Give Symantec sometimes check your Norton account after a day or two
04-05-2011 01:34 PM - edited 04-05-2011 01:41 PM
As suggested to you by BanMidou, you can wait for a few hours to see if the status of the activations changes, especially since it was fixed/confirmed by the Symantec support agent.
However: I strongly recommend that you never purchase Norton products or other licenced software from eBay. Not only are there legal problems with such a purchase, but there is, as you yourself experienced, no guarantee whether the product key will work (properly) or not. You cannot rely on good luck in this case. You can find more information in this thread:
If you don't want to worry about your future Norton purchases in the future, then it is worth paying more money when buying Norton via official and trustworthy stores.
Ladies and Gentlemen, we are now ready for take-off. We would like to remind you that smoking and flaming are prohibited on all boards of this forum. We wish you an enjoyable flight with Norton Airlines.
04-05-2011 02:45 PM
04-05-2011 02:52 PM
You can hang on for a reply from a Norton Staffer -- names in red -- but basically these forums are for technical problems and yours is a commercial, marketing problem which Customer Support is the route to use.
Have you checked the price you paid against the price you can buy a copy from one of the retail stores who send out weekend flyers since I see massive rebates and since they are authorized retailers you are totally in the clear under the Norton Satisfaction Warranty for 60 days.
There are also reputable mail order sources whose names I'm sure I don't have to mention ... and Norton don't want us to give names and upset their other outlets!
04-05-2011 06:44 PM