Norton Internet Security / Norton AntiVirus

[KoloheWiz]

Since installing NIS 2011 Retail, whenever I start Outlook 2010 and open an email I get the following error (see attachment):

Custom UI Runtime Error in Norton AntiSpam Outlook Plugin

 The call to GetCustomUI() for RibbonID "Microsoft.Outlook.Mail.Read" failed.

 P1: 701656

 P2: 14.0.4763.1000

 P3: 6xk3

 P4: 0x80070002

System Info:

Windows 7 Ultimate 6.1.7601 SP1, v.178 Build 7601 (32 bit)
Office 2010 Professional

Intel Core2Duo E8400
4 GB DDR2 PC-6400

Thanks for any help!

[KarlK]

I have the same error. When I turn off anit-spam, it goes away.

Outlook 2010 has been working fine previously (with NIS 2010).

Just installed NIS 2011 yesterday via "New Version Check" menu item . That's when the error started.

[AllenM Norton Fighter]

Hi Folks,

Please see the following thread which appears to be the same or related issue.

http://community.norton.com/t5/Norton-Internet-Security-Norton/Norton-AntiSpam-not-working-in-Outloo...

I have flagged this for Symantec.

Best wishes.

Allen

[AllenM Norton Fighter]

Hi Folks,

If you are experiencing this problem, please post back and let us know if you had run the BETA version of NIS 2011 at any time prior to installing the official version of NIS 2011?

If you did run the BETA, did you restore your system to the pre-BETA state before installing the official version?

Thanks very much

Allen

[PapauZ Norton Fighter]

---

KoloheWiz wrote:

Since installing NIS 2011 Retail, whenever I start Outlook 2010 and open an email I get the following error (see attachment):

Custom UI Runtime Error in Norton AntiSpam Outlook Plugin

 The call to GetCustomUI() for RibbonID "Microsoft.Outlook.Mail.Read" failed.

 P1: 701656

 P2: 14.0.4763.1000

 P3: 6xk3

 P4: 0x80070002

System Info:

Windows 7 Ultimate 6.1.7601 SP1, v.178 Build 7601 (32 bit)
Office 2010 Professional

Intel Core2Duo E8400
4 GB DDR2 PC-6400

Thanks for any help!

---

Hi,

After you click OK, do the toolbar works fine (every button as it should)?

And do the same happens if you try this without Windows 7 SP1 beta?

[KoloheWiz]

Yes, I did run the NIS 2011 beta from the beginning of the testing but the system was restored to the before beta state and all Norton software was removed completely before installing NIS 2011. I will uninstall Win 7 SP1 beta and see if the problem still exists and post the results here.

[KoloheWiz]

Yes, after I click OK everything works fine and the problem still exists after removing the Win 7 SP1 beta

[Tim_Lopez Administrator]

Hello KoloheWiz,

What method did you use to restore to pre-Beta?

[KarlK]

Hi all-

No BETA version for me. Win 7 Pro, Office 2010 retail, recent upgrade to NIS 2011 via "Check New Release."

I found a way to shut it off. As other have said, if you turn off anti-spam, you get even more annoying messages on Outlook startup.  But if you turn it on, then open Outlook, then TURN OFF THE NORTON TOOLBAR, you get no error messages.

To turn it off, right click various places up top until you see "Customize the ribbon," select that, then uncheck NOrton on the righ

[victor_k]

Hi,

Based on the information we got from a customer with this problem who contacted our technical support I know that at least in that customer case our plug-in failed to read some resources from the disk. I am interested to get more information to understand the reasons of that failure.

If you have "Custom UI Runtime Error" in the Norton AntiSpam plug-in, could you please provide the following information:

1) Examine the system events (Windows Logs\System) in the Event Viewer and look for any errors related to the hard drive around the time you opened Outlook or any other errors that you think could be relevant. Please describe these errors in your post.

2) Do you use any software that might impact hard drive access (disk encryption, etc.).

3) Have you ever modified any security permissions for the "Program Files", "Program Files (x86)", "Users\All Users" folders or any of the subfolders?

4) Do you have User Account Control enabled?

5) Do you have a bitlocker enabled?

6) Please check if you have any subfolders in this folder C:\Users\<your user name>\AppData\Local\VirtualStore\Program Files (x86)? If you have, please list them in your post.

Thank you for your cooperation,

Victor